Micros POS
Evangelos Loukas Alexiou
Bartender - Barista
Larissa,42
Summary
Motivated Barista Worker with exceptional social skills, interpersonal communication strengths and customer service background. Dedicated to following health, safety and eco-friendly guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
9
9
Certifications
Work History
Barista - Bartender
Zerikon Hellas, Mykonaki Hotel
04.2023 - 10.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Used POS system to accurately enter orders and process payments.
- Refilled and managed the breakfast buffet in an orderly manner, minimizing waiting time between refills and abiding by the health and safety regulations in handling food.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Food Runner Promoted to Assistant Butler
Porto Zante Villas & Spa
05.2022 - 10.2022
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Prepared tables and served orders at the villas, according to the Fine Dining guidelines in a timely and orderly fashion.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate restaurant tables and appropriate villas, in a vertically designed hotel with an abundance of staircases, narrow corridors and tripping hazards.
- Managed and refilled all the Villas' mini-bars with a myriad of items, foods, beverages using the FIFO method, handling everything with safety, keeping the fridge and the kitchen clean.
- Assisting with House Keeping duties, specifically with the kitchen and the outdoors dining area, communicating professionally with the colleagues of the other department and with extreme precision and speed.
- Provided exceptional customer service by attentively listening to guests' concerns and addressing them accordingly.
- Opened and showcased expensive wine and champagne bottles, assisted the bartender of the restaurant with cocktails to maintain exceptional service flow during peak hours.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
- Assisted in training new food runners, improving team efficiency and service quality at the half-point of the season.
Barista - Waiter
Mikel Agiou Dimitriou
06.2021 - 11.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Controlled line and crowd with quick, efficient service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Master of Science - Mechanical Engineering
Aristotle University of Thessaloniki
Thessaloniki, Greece 04.2001 -
High School Diploma -
Music School of Larissa
Larissa, Greece 04.2001 -
Skills
Preparation of Beverage and Cocktails
Espresso Machine Operation
Friendly, Outgoing and Passionate
Cash Handling and POS
Highly Motivated, Goal-Driven
Results Oriented
Memorization Menu and Recipes
Safe Food Handling
Comfortable Working Under Pressure and Used to High Work Pace
Mature With High Emotional Intelligence and Emotional Regulation
Software
MS Office
Matlab, Solidworks
Languages
Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Certification
HACCP - Hygiene and Food Safety Seminar
Interests
Extreme Sports (ex Bungee Jumping, Skydiving)
Hiking and Physical Exercise
Music (Multi-Instrumentalist)
Amateur Writer and Voice Actor
Amateur Board and Tabletop Games Designer
Timeline
HACCP - Hygiene and Food Safety Seminar
09-2024
Food Waste and Materials Recycling for Hotels and Hospitality Businesses Seminar
09-2024
Board Game Design Certificate by Dracon Design Studio
12-2023
Certificate of Specialized Professional Knowledge at Wine Tourism Development
10-2023
Barista - Bartender
Zerikon Hellas, Mykonaki Hotel
04.2023 - 10.2023
Basic Bartending Diploma at The Bar Institute of Thessaloniki
03-2023
Beer Masterclass Certificate at The Bar Institute of Thessaloniki
02-2023
Water Training Seminar by S. Pellegrino & Acqua Panna
02-2023
Mindset of a Successful Hospitality Employee at The Bar Institute
01-2023
Food Runner Promoted to Assistant Butler
Porto Zante Villas & Spa
05.2022 - 10.2022
Barista - Waiter
Mikel Agiou Dimitriou
06.2021 - 11.2021
Basic Life Support Certificate by the ERC
11-2017
Master of Science - Mechanical Engineering
Aristotle University of Thessaloniki
04.2001 -
High School Diploma -
Music School of Larissa
04.2001 -
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