Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Evdoxia Marini - Guest Experience Manager

Evdoxia Marini - Guest Experience Manager

Santorini

Summary

An enthusiast, self-motivated and talented administrative and guest relations professional, with unique communication and customer service skills and over 10 years experience in the hospitality bussiness.Highly organized with efficiency-driven approach with multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

10
10
years of professional experience

Work History

Front Office Agent + Guest Experience Executive

Andronis Arcadia
04.2022 - Current
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Increased customer service success rates by quickly resolving issues.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Helped the team to achieve goals.
  • Assisted guests with variety of services and local attraction information.

Front Office Supervisor

Desiterra Villas & Suites
06.2020 - 10.2021
  • Effectively interacted and met daily guests needs.
  • Coached employees through day-to-day work and complex problems.
  • Managing and keeping the finances of the reception
  • Training seniors and initiating to their duties
  • Housekeeping control and daily checks of rooms
  • Close relationship with maintenance department for daily repairs in rooms and premises.

Concierge – Front office

Anastasis Apartments “ Santorini
04.2019 - 10.2019
  • Welcoming guests and checking them into their rooms
  • Dealing with guest inquiries and daily plans
  • Ensure that guests have a great overall experience
  • Handling the maid service and doing rooms checks before to check in
  • Control and assist with the daily food preferences of guests.

Education

Hotel Management

LE MONDE Institute of Hotel & Tourism Studies
2011

Skills

  • Detail-oriented, well presented with excellent communication skills
  • Organizational skill , multitasking ,adaptability and perseption
  • Strong Team-player with a positive and proactive attitude
  • Complex Problem-Solving
  • Displaying control and flexibility in stressful situations
  • Professional Correspondence
  • Experience in working under difficult and pressured circumstances
  • Enthusiastic, highly motivational, sincere

Languages

Greek
Native language
Albanian
Intermediate
B1
English
Proficient
C2

Timeline

Front Office Agent + Guest Experience Executive

Andronis Arcadia
04.2022 - Current

Front Office Supervisor

Desiterra Villas & Suites
06.2020 - 10.2021

Concierge – Front office

Anastasis Apartments “ Santorini
04.2019 - 10.2019

Hotel Management

LE MONDE Institute of Hotel & Tourism Studies
Evdoxia Marini - Guest Experience Manager