Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Evelina Tsesmeli

Store Assistant
Athens,Paleo Phaliro

Summary

Adept at enhancing customer experiences and boosting sales, I excelled at Inditex Group by mastering customer service expertise and store maintenance. My collaborative efforts led to significant efficiency improvements and a positive work environment. With a knack for brand promotion and a commitment to workplace cleanliness, my contributions fostered substantial client satisfaction and team cohesion.

Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.

Experienced with managing inventory and assisting customers efficiently. Utilizes strong organizational skills to maintain clean and orderly store environment. Knowledge of effective customer service techniques and team collaboration to ensure positive shopping experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Store Assistant

Inditex Group
02.2024 - Current
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Greeted customers entering store and offered assistance with requirements.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Increased customer engagement by organizing in-store events and promotions.
  • Conducted market research to identify trending products, leading to better stock selection.
  • Improved store layout for better customer navigation by reorganizing product displays.

Store Decorator

Inditex Group
04.2023 - 01.2024
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Participated in furniture selection and documentation of specifications.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
  • Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
  • Increased client satisfaction by efficiently managing timelines and ensuring project completion within agreed deadlines.
  • Achieved cost-effective project outcomes by reusing and repurposing existing decor elements creatively.
  • Conducted post-project follow-ups with clients to ensure satisfaction levels were maintained over time.
  • Trained junior decorators in best practices and techniques, fostering professional growth within the team.
  • Conducted thorough market research to stay ahead of interior design trends, ensuring offerings were current and appealing.

Salesperson

Inditex Group
05.2022 - 03.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Expanded customer base through targeted prospecting and networking efforts.

Education

Bachelor of Science - Psychology

University of East London / Metropolitan College
Piraeus, Greece
09.2019 - 10.2022

Skills

Customer Service Expertise

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Store Assistant

Inditex Group
02.2024 - Current

Store Decorator

Inditex Group
04.2023 - 01.2024

Salesperson

Inditex Group
05.2022 - 03.2023

Bachelor of Science - Psychology

University of East London / Metropolitan College
09.2019 - 10.2022
Evelina TsesmeliStore Assistant