Evgenia Papa
Kavala
Summary
Professional with strong experience in customer support, administrative assistance, and people-centered roles, combined with an academic background in European Culture and a Master’s degree in Theatre Education. Experienced in handling diverse audiences, providing structured support, and working in demanding service environments. Interested in cultural, educational, NGO, and customer support roles in international or multicultural settings.
Overview
16
16
years of professional experience
3
3
Languages
Work History
PRM Specialist (Seasonal Position)
Fraport Greece
04.2025 - 10.2025
- Managed the central service point for passengers requiring assistance due to reduced mobility
- Supervised the safe, efficient, and timely provision of PRM services by external providers
- Ensured accurate registration and documentation of all PRM requests in internal systems
- Acted as a key contact point between passengers, service providers, and airport operations
Special Account Manager
Vodafone
07.2024 - 03.2025
- Provided inbound and outbound customer support to premium clients
- Acted as a personal advisor, ensuring customer satisfaction and service continuity
- Maintained long-term trust-based relationships through a customer-centric approach
- Recorded and monitored customer requests and account information accurately
- Provided detailed information regarding services, contracts, and billing issues
Sales Consultant
Kotsovolos
06.2021 - 12.2023
- Sold products and services in a high-volume retail environment
- Monitored order progress and delivery schedules
- Assisted customers with product selection and after-sales support
- Supported inventory control and stock management
Cashier
METRO Cash and Carry
05.2019 - 05.2021
- Managed cash transactions and daily customer interactions
- Conducted outbound communication with existing clients regarding products and offers
- Handled customer orders and inquiries via phone
- Entered and maintained order data in electronic platforms
Cashier
AB Vasilopoulos
08.2018 - 05.2019
- Welcome customers and assist with any questions they may have.
- Accurately process payments (cash, credit, debit) and issue receipts.
- Provide product information and help customers locate specific items.
Shop Assistant
Bakery
10.2014 - 10.2018
- Customer service and sales
- Order management through phone communication
Office Assistant
School of English
09.2009 - 05.2015
- Provided full administrative and secretarial support
- Assisted teachers by correcting the written work of the students
- Managed communication with students and parents
Education
Master of Arts - Theatre Education
Open University of Cyprus
04.2001 -
Bachelor of Arts - European Studies
Open University of Greece
04.2001 -
Business Administration & Economics -
Vocational Training Institute
06.2009
IT Studies -
Technical Vocational School
06.2002
Skills
- Customer & Client Support
- Administrative & Office Assistance
- Communication & Interpersonal Skills
- Coordination & Scheduling
- Problem Solving
- Team Collaboration
Timeline
PRM Specialist (Seasonal Position)
Fraport Greece
04.2025 - 10.2025
Special Account Manager
Vodafone
07.2024 - 03.2025
Sales Consultant
Kotsovolos
06.2021 - 12.2023
Cashier
METRO Cash and Carry
05.2019 - 05.2021
Cashier
AB Vasilopoulos
08.2018 - 05.2019
Shop Assistant
Bakery
10.2014 - 10.2018
Office Assistant
School of English
09.2009 - 05.2015
Master of Arts - Theatre Education
Open University of Cyprus
04.2001 -
Bachelor of Arts - European Studies
Open University of Greece
04.2001 -
Business Administration & Economics -
Vocational Training Institute
IT Studies -
Technical Vocational School