Evmorfia Pikouni
Quality Assurance Engineer
Athens
Summary
Dynamic Quality Assurance Engineer with a proven track record at Computer Control System SA, excelling in regulatory compliance assurance and user acceptance testing. Enhanced product quality through effective cross-functional collaboration and optimized testing processes, resulting in improved customer satisfaction. Skilled in managing bug tracking systems while fostering clear communication with stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Assurance Engineer
Computer Control System SA (C.C.S.)
08.2024 - 03.2025
- Optimized test cases to maximize success of manual software testing.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Demonstrated new product features and functionality to project stakeholders.
Consultant & Support Engineer
Computer Control System SA (C.C.S.)
02.2018 - 07.2024
- Installation, configuration, and customization of software solutions.
- Providing technical support and troubleshooting assistance to clients.
- Communicating with customers to gather requirements and specifications.
- Conducting software training sessions for end-users.
- Collaborating with development teams to improve system functionality.
Consultant & Support Engineer
Infomed C.S.
11.2015 - 02.2018
- Providing advanced Customer Implementation and support services as well as hands on Training Services, as part of the mission to ensure optimized use of services and help new users leverage their benefits with the following duties:
- Implementing and installing sLis program addressed to microbiological laboratories, some of the biggest international hospitals, diagnostic centers, industries & analytical laboratories.
- Analyzers interconnection with laboratory software for exchange examinations and results automatically.
- Bridge installation between laboratories and medical fason laboratories in order to exchange examinations and results directly and without human mistakes.
- Computers and analyzers interconnection with server via the following methods: goGlobal software, RDBMS, Web portal applications, Terminal Services, Moxa Managed Ethernet Switch / Extender.
- Installation – training and support eMail and Fax programs for sending tests results to patients through program features.
- Installation – reprocessing – training and support of the interconnection program on behalf of National Organization, providing health services (EOPYY) eDAPY Manager.
- Preparation of training materials and conducting training seminars to corporate clients and colleagues, for continuous and coordinated education on the correct and new program procedures in order to prevent errors.
Implementation Consultant
Retail@Link SA - Entersoft
10.2014 - 10.2015
- Providing advanced Customer Implementation and support services as well as hands on Training Services, as part of the mission to ensure optimized use of services and help new users leverage their benefits with the following duties:
- Implementing and installing e-Invoicing services and Web Application using software customization on the premises of suppliers.
- Preparation of training materials and conducting training seminars to corporate clients for continuous and coordinated education on the correct operation of the program in order to prevent errors.
- Coordination and team’s support by creating educational materials (manuals, presentations) for learning and clarify services to internally partners.
- Daily monitoring, conducting tests and correcting errors through (remote) access to each customers accounting system.
- Tester in areas such as compatible printer drivers, new windows printing version, tax machine operation, errors – bugs and features in the use of programs and services.
- Feedback with suggestions and collaboration with developers department of aiming usability and functionality of software and services.
- Use Communication Protocol (GxS van, AS2, X400, SFTP, FTP, Data@Link).
- Personalize EDI file format per recipient and type of document, to facilitate automatic data entry to any ERP systems.
- Create specifications for electronic documents (pdf, spl, xml, xmo, xrl, a.txt, b.txt, etc.), including electronic signature an invoices insertion.
2nd Level Technical Support Engineer
Hellas Online
11.2010 - 11.2013
- Trouble ticket management, as the customer’s person in charge for each ticket until the full solution.
- Full & Shared LLU support in POTS & ISDN circuits.
- VoIP telephony support (CPE Based).
- Trouble ticket escalation to the company’s appropriate internal departments in purpose of the coordination and the solution of these tickets.
- DSLAM circuit control management using NMS Tools (Intracom, Zhone, Alcatel - Lucent).
- CPE management using the Axiros TR-069 platform..
- Checking provisioning issues in the IMS server using the Curbas Provisioning System Check Service.
- IPTV Support.
- E-mail service support (Windows Live Platform)
- Proposing know – how solutions.
- Following departmental procedures in management, communication, technical support and soft skills.
- Using the CRM software Oracle Siebel 8.0.
- Working in teams in compliance with KPIs.
Technical Support Backdesk Operator
Intracom Telecom
06.2009 - 11.2009
- Support terminal devices ISDN technology (Netmod).
- Support network devices ADSL technology.
- (Intracom Netfaster Series: 5200, IAD, WLAN, JetSpeed Series 520+).
- Trouble ticket management for Business customers (registration - elaboration - coordination) through computerized system Remedy.
- Supported Clients (OPAP, ODIE, IKA, ELTA, OAED, Hellas Online, Tellas)
- Laboratory support (assemblage & installation Windows - Unix Terminals, Printers, OPAP’s Terminals).
- Database Operation OMIROS for the support of Tellas
Education
Bachelor of Science - Computer Science & Telecommunication Engineering
Technological Education Institute of Computer Sc.
Larissa 04.2001 -
Skills
Regulatory compliance assurance
Certification
Key–CERT IT Specialist
Timeline
Quality Assurance Engineer
Computer Control System SA (C.C.S.)
08.2024 - 03.2025
Consultant & Support Engineer
Computer Control System SA (C.C.S.)
02.2018 - 07.2024
Consultant & Support Engineer
Infomed C.S.
11.2015 - 02.2018
Implementation Consultant
Retail@Link SA - Entersoft
10.2014 - 10.2015
2nd Level Technical Support Engineer
Hellas Online
11.2010 - 11.2013
Technical Support Backdesk Operator
Intracom Telecom
06.2009 - 11.2009
Bachelor of Science - Computer Science & Telecommunication Engineering
Technological Education Institute of Computer Sc.
04.2001 -
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