EVMORFILI SIMOU
ROAD IMPORT OPERATION MANAGER
GREECE
Summary
Experienced Office Management and Administration. Professional experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
OPERATIONS SUPERVISOR
EUROGROUP SHIPPING COMPANY SA
GREECE
08.2007 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Insurance Consultant
NATIONAL INSURANCE
GREECE
01.2007 - 06.2007
- Designed presentations and marketing materials to promote insurance products.
- Analyzed risk factors to recommend appropriate coverage levels.
- Identified and solicited sales prospects in agency databases.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Negotiated contracts and terms of sale with potential customers.
- Monitored customer feedback and identified areas of improvement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
PREMIUM SECRETARY
ASKLIPIOS MEDICAL CLINIC
GREECE
09.1999 - 12.2006
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
SECRETARY
EREVNA MEDICAL CENTER
GREECE
12.1997 - 08.1999
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed inter-office correspondence and provided product and service information to customers.
Education
BBA - Maritime Studies
I.I.E.K. XINI
ATHENS 09.1996 - 06.1998
Skills
Customer Relations
Data Entry
Documentation and control
Staff Management
Scheduling
Human resources
Logistics expertise
Timeline
OPERATIONS SUPERVISOR
EUROGROUP SHIPPING COMPANY SA
08.2007 - Current
Insurance Consultant
NATIONAL INSURANCE
01.2007 - 06.2007
PREMIUM SECRETARY
ASKLIPIOS MEDICAL CLINIC
09.1999 - 12.2006
SECRETARY
EREVNA MEDICAL CENTER
12.1997 - 08.1999
BBA - Maritime Studies
I.I.E.K. XINI
09.1996 - 06.1998