Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ewelina Gretkowska

Athens

Summary

Experienced Customer Service Representative fluent in Polish language, Greek and English. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Unalome MON IKE
05.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels.
  • Increased audience engagement with consistent, high-quality content creation for various platforms.

Social Media Moderator

Teleperformance Greece
03.2019 - 05.2022
  • Improved user experience by monitoring and addressing inappropriate content on social media platforms.


Model

New Model Agency
01.2008 - 02.2018
  • Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
  • Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
  • Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
  • Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.

Cosmetologist

Elegant Nails Studio
05.2015 - 12.2017
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.

Coffee Barista

Dapresso
02.2014 - 04.2015
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Streamlined drink preparation process for increased efficiency and consistent taste.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.

Education

Diploma - Aesthetic Application Specialist

IEK ΞΥΝΗ
Piraeus, Greece
05.2015

High School Diploma -

1o EPAL ATHINON
Athens, Greece
06.2012

Skills

  • Scheduling
  • Report Generation
  • Refund Processing
  • Social Media and Promotions
  • Attention to Detail
  • Empathy and Understanding
  • Problem Solving
  • Time Management
  • Critical Thinking
  • Information Security
  • Account Updating

Languages

Greek
Native or Bilingual
Polish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Unalome MON IKE
05.2022 - 04.2023

Social Media Moderator

Teleperformance Greece
03.2019 - 05.2022

Cosmetologist

Elegant Nails Studio
05.2015 - 12.2017

Coffee Barista

Dapresso
02.2014 - 04.2015

Model

New Model Agency
01.2008 - 02.2018

Diploma - Aesthetic Application Specialist

IEK ΞΥΝΗ

High School Diploma -

1o EPAL ATHINON

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Ewelina Gretkowska