Fabio Toshkollari

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Streamlined internal processes for improved efficiency and productivity within the agency.
• Boosted team productivity by implementing collaborative communication platform.
• Optimized scheduling system to ensure timely follow-ups with potential leads.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

• Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Operated power equipment to move materials and promote job efficiency.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.

I used to work part time and full-time during the summer

• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.