Fani Polimeneri
Compliance Support Associate
Piraeus
Overview
24
24
years of professional experience
1
1
year of post-secondary education
11
11
Certificates
2
2
Languages
Work History
Sales Support Associate
OPAP SA
2017.11 - Current
- Assist partners with platform requirements for renewals and upgrades.
- Execute RFI Process to cover commercial network gaps.
- Planned and managed in coordination with sales and financial teams development of Cash Handling and Smart Safe Box systems' launching in Opap Play Store network.
- Assist sellers with platform requirements for renewals and upgrades.
- Initiate follow-up phone calls to partners and customers concerning resolved issues to enhance overall company experience.
- Contribute to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Develop, implemented and maintained filing systems for confidential client records.
- Research and analyze customer feedback to identify areas for improvement and growth opportunities.
- Develop strong rapport with customers and created positive impression of business.
- Prepare test scenarios and execute UATs in various company systems.
- Handle preparation and editing of important documents, reports, and presentations using Microsoft Office and other software
Online Player Services
OPAP SA
2015.04 - 2017.10
- Provided 2nd level support for Pame Stoixima players.
- Responded in timely manner to requests and issues.
- Resolved OTRS support tickets.
- Established rapport with players, maintaining open lines of communication and providing updates on progress.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Increased player retention rates by creating supportive environment and addressing individual needs.
Packaging Handler
FAMAR HEALTH CARE SERVICES
2013.02 - 2013.06
- Coordinated with team members to manage and prioritize high-volume workload.
- Followed packing processes to increase speed and accuracy.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.
- Monitored and maintained inventory of packing materials to minimize downtime.
Marketing Associate
CINE NEWS S.A.
2000.10 - 2012.05
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Managed promo and design of press releases for cinema movies.
- Created weekly advertising plans for clients.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Edited website content and database to keep information correct and up-to-date.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
Operations Assistant
GM YACHTING ENTERPRISE
2000.07 - 2000.10
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Developed strategies to streamline operational processes and reduce costs.
Education
Diploma - Shipping & Trade Studies
BCA COLLEGE
Piraeus, Greece 1997.09 - 1998.06
Diploma - Maritime Business
London Guildhall University
London 1999.09 - 2000.06
High School Diploma -
1st GENERAL HIGHSCHOOL
Drapetsona, Greece 2001.04 -
Skills
Computer Proficiency and Microsoft Office
Adaptability and Flexibility
Customer Service
Strong Communication and Interpersonal Skills
Problem-Solving
Customer Assistance
Salesforce proficiency
Customer Relationship Management
Computer Proficiency and Microsoft Office
Timeline
- Getting Started with Project Management
2024-04
- Successful Negotiation: Master Your Negotiation Skills
2022-04
- Accelerate Innovation & Creativity
2022-03
- The Complete Presentation and Public Speaking-Speech Course
2021-11
- Business Communication Skills-Business Writing & Grammar
2021-10
- Presentation Skills: Give More Powerful, Memorable Talks
2021-09
- Project Management Essentials
2020-06
- Project Management Fundamentals-Run Projects Effectively
2020-06
- Project Management-Getting Started and Beyond
2020-05
- The Project Management Course-Beginner to Project Manager
2020-05
Certif- Beginning Project Management-Project Management Level 1ied [Job Title], [Company Name] - [Timeframe]
2020-03
Sales Support Associate
OPAP SA
2017.11 - Current
Online Player Services
OPAP SA
2015.04 - 2017.10
Packaging Handler
FAMAR HEALTH CARE SERVICES
2013.02 - 2013.06
High School Diploma -
1st GENERAL HIGHSCHOOL
2001.04 -
Marketing Associate
CINE NEWS S.A.
2000.10 - 2012.05
Operations Assistant
GM YACHTING ENTERPRISE
2000.07 - 2000.10
Diploma - Maritime Business
London Guildhall University
1999.09 - 2000.06
Diploma - Shipping & Trade Studies
BCA COLLEGE
1997.09 - 1998.06
Summary
Sales' Support Associate expert in customer service with 20 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Certification
Certif- Beginning Project Management-Project Management Level 1ied [Job Title], [Company Name] - [Timeframe]