Faye Wells
Frimley,Surrey
Summary
Highly organised and detail-oriented professional with strong experience in administration, client coordination, and team management. Skilled in scheduling, logistics, and problem-solving, with excellent communication and multitasking abilities. Thrives in dynamic environments, ensuring smooth operations and client satisfaction.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Operations and Client Coordination Manager
The Box Events (Self Employed)
Remote, United Kingdom
04.2021 - Current
- Dispatching weekly invoices and managing company emails within a small business.
- Negotiate contracts and prioritise client satisfaction consistently; which led to sales increases by 40% within the first year.
- Coordinate and manage client date sheets, travel plans, and addressed last-minute availability challenges.
- Oversee team management to streamline operations and client relations
- Manage social media schedules and coordinate with the team to maintain consistent strategy across platforms.
- Solving operational issues to maintain efficient service delivery within challenging deadlines.
Senior Workforce Planner
Mitie Technical Facilities
01.2016 - 03.2021
- Orchestrated engineers' schedules to align with customer requirements and industry standards and effectively handled urgent assignments to uphold client safety and compliance.
- Oversaw team annual leave bookings and approvals, optimising workforce planning.
- Supervised daily team activities to stay on track with targets and rectify deviations.
- Promoted a supportive work environment to boost team morale.
- Collaborated on new scheduling system implementation to standardise processes. Whilst overseeing the rollout throughout the team to ensure maximum efficiency and pick up from the team.
English Teacher
Cambly
01.2018 - 01.2020
- Facilitated conversational and structured English learning sessions on Cambly for more than two years.
- Focused on enhancing students' conversational proficiency with structured lesson plans.
- Educated students in grammar, pronunciation and contextual language application.
- Explored innovative teaching methods to enhance student engagement and success.
ERP Project Administrator
Surrey Police Headquarters
11.2015 - 12.2016
- Streamlined diary management for senior police personnel to align with project schedules.
- Assisted project manager by managing diary and confirming travel and meeting arrangements
- Two days of my working week, I covered the role of Project Support Officer in order to help progress the project further. This involved data entry, validation of data and cross referencing with process maps and other various work
- I also look after the expenses form on excel for the team so that I am able to track how much is going out of the budget for my line manager
- Other miscellaneous work within the project
Receptionist
Yamaha Head Office
06.2015 - 07.2015
- Developed industry skills within large organisation as Receptionist
- Controlled reception area and routed calls to relevant teams
- Oversaw routine duties involving post, calls, visitor management and marketing distribution
- Demonstrated strong time management by delivering marketing packages ahead of strict deadlines
Work Placement
Hampshire Constabulary
Fratton
06.2014 - 06.2014
- Gained experience in multiple Police station departments, including criminal investigation and tactical patrol
- Acquired valuable exposure to day-to-day functions and responsibilities within Police environments
Customer Service
Gala Coral
06.2013 - 08.2013
- Delivered efficient customer support through calls, chats and emails.
- Ensured customer queries were resolved promptly and professionally.
- Enhanced confidence by managing customer calls and support in a high-pressure environment.
Mentor
Tomlinscote Secondary School
09.2012 - 05.2013
- Mentored secondary school pupils to improve reading skills and build confidence in literacy.
- Boosted confidence and enjoyment in reading with personalised support.
Customer Sales Assistant
River Island
12.2012 - 04.2013
- Organised and maintained designated store areas for sales and restocking
- Achieved daily sales targets in a competitive retail environment as Customer Sales Assistant.
- Built rapport with customers to enhance sales.
Volunteer
St. Augustines Catholic School
09.2009 - 05.2010
- Supervised children to maintain a safe play environment
- Completed Duke of Edinburgh Award programme volunteer role with enthusiasm.
- Developed strong supervision skills while engaging children in creative and educational activities
Education
Bachelor of Arts - Criminology
University Of Winchester
Winchester 09.2012 - 10.2015
A Levels - Psychology B, Law C, Art C
Tomlinscote School and Sixth Form College
FrimleySkills
- Strong written and verbal communication
- Task management and deadline efficiency
- Effective team coordination and collaboration
- Organised and great attention to detail
- Analytical thinking and solution development
- Data analysis and interpretation
- Microsoft Office & Google Suite expertise
- IMS, SPSS and MAXIMO Proficiency
- Strategic planning
- Logistical coordination
Accomplishments
- Duke of Edinburgh Bronze award.
- Mitie Star
Languages
Greek
Elementary
Affiliations
- Gardening
- Reading
- Travel
Certification
TEFL - Accomplished 2019
Timeline
Operations and Client Coordination Manager
The Box Events (Self Employed)
04.2021 - Current
English Teacher
Cambly
01.2018 - 01.2020
Senior Workforce Planner
Mitie Technical Facilities
01.2016 - 03.2021
ERP Project Administrator
Surrey Police Headquarters
11.2015 - 12.2016
Receptionist
Yamaha Head Office
06.2015 - 07.2015
Work Placement
Hampshire Constabulary
06.2014 - 06.2014
Customer Service
Gala Coral
06.2013 - 08.2013
Customer Sales Assistant
River Island
12.2012 - 04.2013
Bachelor of Arts - Criminology
University Of Winchester
09.2012 - 10.2015
Mentor
Tomlinscote Secondary School
09.2012 - 05.2013
Volunteer
St. Augustines Catholic School
09.2009 - 05.2010
TEFL - Accomplished 2019
A Levels - Psychology B, Law C, Art C
Tomlinscote School and Sixth Form College
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