Μαρία Θεοδοσία Τσιμπλη
Upskilling Advisor
Athens,I
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
14
14
Certifications
3
3
Languages
Work History
Upskilling Advisor
Workearly
Athens, Attica
07.2024 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Bilingual customer service agent
Teleperformance
08.2023 - 06.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Answered customer telephone calls promptly and improved on-hold wait times.
Technical support representative
Taskus
04.2023 - 08.2023
- Investigated and diagnosed customer's technical and product queries.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
Bilingual customer service agent
Taskus
05.2022 - 03.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Greek and latin teacher
Preply Platform
01.2017 - 12.2021
- Designed exams, assessments and course content, including lecture material and writing assignments.
- Lectured classes using exceptional communication techniques to enhance engagement.
- Monitored students' progress against educational targets, implementing positive interventions.
- Tutored students needing extra assistance in group and one-to-one sessions, increasing attainment in line with predicted grades.
Teaching professional, Care Worker
Second Tree NGO
01.2018 - 12.2018
- Created an inclusive classroom, promoting equality and diversity to eliminate discrimination and bullying.
- Cooperated with other staff members to share, maintain and make best use of resources and facilities.
- Selected appropriate books and teaching supports tailored to student interests.
- Prepared appropriate learning resources to aid student comprehension of new concepts.
Education
Master in Philosophy and Arts - Philosophy
Hellenic Open University
01.2021 - 02.2024
Bachelor in History and Archeology - undefined
University of Ioannina
09.2012 - 12.2015
Higher National Diploma - Teaching Greek as a Foreign-Second Language
Centre for the Greek Language
01.2020 - 01.2021
Skills
Sales expertise
CRM software proficiency
Escalation management
Professional telephone demeanor
Sales closing
Multi-line phone talent
[Software] CRM system proficiency
International sales support
Ticketmaster/Zendesk/Hubspot
Call center experience
Microsoft Excel
Account updating
Customer satisfaction measurement
Live chat support
Product and service solutions
Certification
-How to provide initial support to survivors of gender-based violence (GBV)
Timeline
Upskilling Advisor
Workearly
07.2024 - Current
Bilingual customer service agent
Teleperformance
08.2023 - 06.2024
Technical support representative
Taskus
04.2023 - 08.2023
Bilingual customer service agent
Taskus
05.2022 - 03.2023
Master in Philosophy and Arts - Philosophy
Hellenic Open University
01.2021 - 02.2024
Higher National Diploma - Teaching Greek as a Foreign-Second Language
Centre for the Greek Language
01.2020 - 01.2021
Teaching professional, Care Worker
Second Tree NGO
01.2018 - 12.2018
Greek and latin teacher
Preply Platform
01.2017 - 12.2021
Bachelor in History and Archeology - undefined
University of Ioannina
09.2012 - 12.2015
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