Fenia Tzafou

1. Fleet Transaction and Deposit Management:

• Managing e-wallet balances for a fleet of riders, ensuring compliance with financial limits, and resolving issues related to cash-out orders and deposits.
• Conducting data entry and analysis using Excel to identify discrepancies in transactions, leading project management with third-party for accurate rider payments.
• Activating and managing deposit cards for all fleet members, maintaining data accuracy and compliance.

2. KPI Analysis and Reporting:

• Developing and tracking KPIs related to cash-out orders, riders' deposits, and profit/loss metrics using G-sheets, delivering detailed reports and newsletters to upper management and the logistics department.
• Creating and analyzing monthly rider satisfaction surveys using Tweety Survey tools, interpreting data to provide actionable insights that improve operational efficiency and rider engagement.

3. Newsletter for efood Pro:

• Compiling and distributing monthly newsletters, summarizing cash flow, profitability, and performance metrics for the efood Pro subscription model to stakeholders, supporting transparent communication on financial performance.

4. Project Management with Third Party:

• Leading project management efforts with a third-party vendor to resolve missing deposits through SmartSheet, ensuring accurate crediting to rider e-wallets and improving overall financial operations.

• Assisted in daily accounting operations, including data entry, and financial reporting.
• Coordinated administrative tasks such as scheduling, correspondence, and record-keeping.
• Maintained and organized financial documents, and ensured compliance with company policies.

• Assisted in daily accounting operations, including data entry and financial reporting
• Coordinated administrative tasks such as scheduling, correspondence, and record keeping
• Supported the finance team with reconciliations & invoice processing
• Maintained and organized financial documents and ensured compliance with company policies
• Assisted in various banking operations and customer service
• Supported the finance department with data analysis and report generation
• Gained insights into banking procedures and compliance regulations
• Participated in team projects aimed at improving customer satisfaction.