Filio Politi

• Developed and promoted corporate brand, images and identity to media and public.
• Collaborated with other departments to develop integrated branding and public relations strategies.
• Managed editorial calendars and rescheduled PR events and meetings.

Managing Front Desk Operations: responsible for overseeing the daily operations of the hotel's front desk,also coordinating with other hotel departments such as housekeeping and maintenance.

Staff Management: responsible for hiring, training, and scheduling front desk staff, also ensuring that staff members are performing their duties efficiently.

Guest Relations: responsible for maintaining good relations with guests by providing excellent customer service.

Managing the hotel's reservations system: ensuring that all reservations are accurate and up-to-date, and that customer requests are handled efficiently and professionally.

Sales and Marketing: responsible for maximizing revenue through effective sales and marketing strategies, including pricing, promotions, and upselling techniques.

Budgeting and forecasting: responsible for creating and managing the department's budget, and forecasting revenue and expenses for the hotel.

• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Increased customer engagement through social media.
• Designed and implemented social media strategies to align with business goals.
• Analyzed and reported social media and online marketing campaign results.

Renting cars, Preparing rental contracts, Coordinating with other departments, Upselling, Resolving customer complaints

Greeting guests, Checking guests in and out,Handling guest inquiries,Managing room assignments, Resolving guest complaints, Maintaining accurate records, Coordinating with other departments