Florentia Antzoulatou
Athens,I
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Receptionist
Northern Lights Village
10.2023 - 02.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Early Childhood Educator
Greek Orthodox Community Marrickville Occasional Care
05.2022 - 06.2023
- Applied play-based strategies to provide diverse approaches to learning.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the centre.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Communicated with parents and other staff about student progress.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Created safe and nurturing learning environment for children.
- Monitored classroom to verify safe and secure environment.
Early Childhood Educator
Little Blessings
11.2020 - 03.2022
- Provides activities and opportunities that encourage curiosity, exploration, and problem solving appropriate to the developmental levels and learning styles of children
- Plans and prepare classroom setting; oversee safety and educational programs; supervise children in the classroom; provide a supportive environment in which children can learn and practice appropriate and acceptable individual and group behaviors
- Interacts with parents and community groups; maintains open and cooperative communication with parents and families, encouraging their involvement in the program and supporting the child's family relationships
- Writes and compiles individual assessments of each child's development; completes daily inventories, child attendance, and related reports
- Participates in research programs concerned with improvements in early childhood teaching methods, as appropriate.
Customer Service
Mortdale Grind Cafe
10.2019 - 11.2020
- Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Customer Service
Patisserie New York
04.2017 - 10.2019
- Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Contributed to successful health inspections by maintaining strict adherence to food safety guidelines throughout daily operations.
- Packaged bagels, muffins and other food items for customer purchase.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
Sales Assistant
Soft Wear
05.2015 - 11.2016
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Assistant
Veropoulos
08.2013 - 01.2015
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Managed waste disposal efficiently, separating recyclables from non-recyclables according to store guidelines.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Assistant
Tourist shop
06.2010 - 09.2012
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate III - Early Childhood Education
CSE Childcare Education
Sydney, NSW, Australia04.2021
Diploma in Human Resources - Human Resources Management
Bridge Business College
Sydney, NSW, Australia12.2019
Certificate IV in Business - Business Administration
Bridge Business College
Sydney, NSW, Australia08.2018
Certificate III in Business - Business Administration
Bridge Business College
Sydney, NSW, Australia06.2018
Certificate II in Business - Business Administration
Bridge Business College
Sydney, NSW, Australia06.2017
Bachelor of Arts - Journalism, Broadcast
University of Wolverhampton At The College of Professional Journalism (CPJ), Athens
Wolverhampton, England01.2014
College Degree -
College of Professional Journalism (CPJ)
Athens, Greece01.2012
Skills
- Writing skills: I have extensive practice in writing, which I have demonstrated throughout my career with my blogs - which I created for my Degree in Broadcasting and Journalism, as an assignment
- Communication skills: I can clearly communicate information in both verbal and written formats
- Organizational skills: I can write or type tasks down, use checklists and to-do lists to ensure that work is carried out in an orderly fashion
- Teamwork: I enjoy working in groups to achieve a common goal and helping team members when required
- Customer Service: I have the ability to listen to the customer, identify customer requirements, empathize with the customer, meet and exceed customer expectations
- Flexibility: I have the ability to adapt to change in a positive manner The change may be in work schedule, work requirements and change of working conditions
Languages
Greek
Native language
English
Proficient
C2
Timeline
Receptionist
Northern Lights Village
10.2023 - 02.2024
Early Childhood Educator
Greek Orthodox Community Marrickville Occasional Care
05.2022 - 06.2023
Early Childhood Educator
Little Blessings
11.2020 - 03.2022
Customer Service
Mortdale Grind Cafe
10.2019 - 11.2020
Customer Service
Patisserie New York
04.2017 - 10.2019
Sales Assistant
Soft Wear
05.2015 - 11.2016
Sales Assistant
Veropoulos
08.2013 - 01.2015
Sales Assistant
Tourist shop
06.2010 - 09.2012
Certificate III - Early Childhood Education
CSE Childcare Education
Diploma in Human Resources - Human Resources Management
Bridge Business College
Certificate IV in Business - Business Administration
Bridge Business College
Certificate III in Business - Business Administration
Bridge Business College
Certificate II in Business - Business Administration
Bridge Business College
Bachelor of Arts - Journalism, Broadcast
University of Wolverhampton At The College of Professional Journalism (CPJ), Athens
College Degree -
College of Professional Journalism (CPJ)
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