Florian Cenko
Kalamaria
Summary
Enthusiastic and adaptable, have communication and creativity skills. Face challenges with calmness and determination, constantly looking for opportunities to learn and grow.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Waiter
Remvi-Bar-Restaurant
1 2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Technical Support Agent
CQS SA
08.2024 - 10.2024
- Walked individuals through basic troubleshooting tasks.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
- Submitted service tickets for equipment maintenance requests.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Supported new team members during their onboarding process, sharing best practices and tools for success in role.
- Installed, configured and maintained computer systems and network connections.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between company and its clients.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Stayed current with industry trends and emerging technologies, providing informed support to customers.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Resolved 40 technical support inquiries per day.
- Fielded average of 80 inbound phone calls to deliver support and remotely resolve service issues.
Restaurant Assistant
Garcon Brasserie
01.2022 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Contributed to a positive work environment by fostering open communication channels between management and staff members as well as encouraging teamwork among colleagues.
- Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.
Education
High School Diploma -
Elassonas High School
Elassona, 42 09.2018 - 07.2021
Bachelor of Science - Computer Science
UNIVERSITY OF MACEDONIA
Thessaloniki, 54 10.2021 - Current
Skills
Knowledge of Computers
Programming
Application Development
Github
Knowledge of Git
Driving license (Categories B, A1)
Excellent use of POS and Cash Register
Personal Information
Date of Birth: 07/02/03
Volunteer Experience
- Participation in a Panhellenic Robotics Competition, 2019, Team level with the school (WRO HELLAS 2019)
- Participation in the Panhellenic student simulation program of the UN Commissions for human rights, Students in the Role of a Diplomate (MRD) as a member of the Tech Support
- Participation in the Infinity Greece program
Personal Characteristics
- Open-minded
- Creativity
- Teamwork
- Perception
- Critical Thinking
- Responsibility
Timeline
Technical Support Agent
CQS SA
08.2024 - 10.2024
Restaurant Assistant
Garcon Brasserie
01.2022 - 01.2023
Bachelor of Science - Computer Science
UNIVERSITY OF MACEDONIA
10.2021 - Current
High School Diploma -
Elassonas High School
09.2018 - 07.2021
Waiter
Remvi-Bar-Restaurant
1 2023 - Current
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