Fotini Gkoustova
Summary
Dynamic and accomplished engineering professional holding a solid foundation in Electrical Engineering and Computer Science from the esteemed National Technical University of Athens (NTUA). Seeking to transition into a role that places my engineering expertise at the forefront. Committed to leveraging my technical background to drive innovation and excellence within the aerospace and defense industries. Currently pursuing a Master's program in Aerospace Engineering to further strengthen my engineering skills and contribute to cutting-edge projects. Dedicated to finding solutions, embracing engineering challenges, and propelling forward in the world of aerospace and defense engineering. Open to global relocation opportunities that align with my passion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Vodafone Greece
09.2021 - Current
- Successfully led the strategy, development, and marketing of a strong portfolio of 15 plus projects & products
- Successfully launched a targeted loyalty program, resulting in a 28% increase in customer retention within six months
- Collaborated with cross-functional teams, including engineers, designers, sales and marketers, to deliver high-quality products to drive seamless customer experiences and exceeded business objectives
- Conducted customer feedback surveys to gather insights and suggestions for service improvement (NPS meter)
- Implemented churn prediction models, proactively reducing customer churn by 10% through targeted retention efforts
- Contributed to a 25% increase in upselling revenue by introducing data-driven offers based on customer usage patterns
- Led a team of analysts in identifying key customer segments for new service offerings, resulting in a 20% boost in new product adoption
- Analyzed customer feedback data, KPIs and market research to drive product improvements, enhance user experiences, increase customer satisfaction and identify trends and growth opportunities ( also for upselling and cross selling)
- Utilized technical expertise to evaluate feasibility and drive the adoption of new technologies in product development
- Generating $1.4 million in revenues within one year through effective product management strategies and initiatives
- Applied machine learning techniques (NumPy, SciPy, Pandas) and data analysis for in-depth analysis of big data, uncovering valuable insights for business growth, enabling data-driven decision-making
Software Engineer
Unisystems
06.2020 - 09.2021
- Proficiency in programming languages (e.g., Java, JavaScript, C) and database management (e.g., SQL) and UAT testing, to deliver robust applications
- Actively contributed to system design and architecture discussions, optimizing software performance and scalability
- Assumed leadership of a team of three members after the manager's departure, taking charge of project coordination and team management
- Led the team to deliver successful projects, meeting client expectations and achieving high client satisfaction rates, under tight deadlines, receiving recognition for exceptional project management skills
- Led team's involvement in projects with international clients for the first time, contributing to revenue generation of up to 12 million in less than a year
- Implemented process improvements that streamlined project delivery, resulting in a 25% increase in team productivity
- Tools : MS Project, Excel, MS Teams, JIRA, Confluence, Git, SVN, SaaS
Engineering Project Manager
Empire Chemical Tanker Holdings Inc
02.2019 - 05.2020
- Successfully performed superintendent tasks and achieved a safety record of zero major incidents, through regular inspections and audits to assess vessel conditions, identify areas for improvement, and implement necessary corrective actions
- Led and managed the safe and efficient operation of chemical tankers, ensuring compliance with industry safety standards and regulations (SOLAS, MARPOL, ISM)
- Developed and executed proactive maintenance plans and schedules, leading to a 30% decrease in downtime and maximizing vessel performance
- Received recognition for exceptional project management skills in coordinating complex vessel operations and technical projects.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Provided technical guidance, peer review and mentorship to junior engineers engaged in building system designs.
- Tested models of alternate designs and processing methods to assess feasibility and operating condition effects.
Junior IT and Digital Project Manager
Essilor SALuxottica
06.2017 - 01.2019
- Successfully led the Project about the Digital Transformation of the Company
- Strategic Design for new IT functions, implementation of a social media service and e-commerce
- Trained on Project Management Agile Methodology in order to fulfill project structure requirements
- Successfully led a high-profile digital transformation project, driving the adoption of cutting-edge technologies and solutions across the organization, resulting in a 30% increase in overall process efficiency and a 25% reduction in operational costs
- Collaborated with cross-functional teams, including IT, business, and external stakeholders, to define project scope, objectives, and success criteria, ensuring alignment with strategic goals
- Received recognition for outstanding project management skills, leading to a promotion as an IT and Digital Project Manager
- Implemented an advanced data analytics platform and business intelligence tools, enabling real-time performance tracking and data-driven insights for strategic decision-making
- Led a cross-functional team to develop and launch a customer-centric mobile application, contributing to a 35% increase in customer satisfaction and engagement.
Education
Master of Science - Space Technologies, Applications and seRvices
National And Kapodistrian University of Athens
Greece06.2024
Bachelor And Integrated Master of Engineering - Electrical Engineering And Computer Science
National Technical University of Athens
Greece01.2019
Data Engineerning -
Code Hub
Greece09.2021
Skills
- Ansys, Auto CAD, GIS, Solid Works, Catia
- Programming languages: C/C, Python, SQL, Verilog, AVR, Assembly 8086, Matlab/Simulink, Java, JavaScript
- Computer science: Software Architecture, Algorithms, Statistics, Pattern Recognition, ΑΙ, Machine Learning (Pyspark, NumPy, Pandas, Seaborn, Matplotlib, Scikit-Learn, Tensorflow, K-Means Clustering, Support Vector Machines, Linear Regression), Neural Networks, CRM, Data Analysis
- Project Management related Softwares: MS Project, Asana ,Trelo , JIRA, Confluence
- Frameworks: Scrum, Kanban,Waterfall & Agile methodologies
- Risk Management - Technical Analysis - Business development and revenue generation-Project Planning
- Soft Skills: Negotiation - Presentation - Project Planning -Team management - Cross functional collaboration - Organizational skills - Problem solving and analytical thinking - Communication and interpersonal Skills- Project management (time, budget, resources, capacity) - Team leadership and mentoring
Certification
Aerospace Engineering Fundamentals - Flight Dynamics-Electrical Design -Control Systems
Certifications
Project Management Certification
Excellence in Data Engineering and Data Science by Regeneration
Introduction to Aeronautical Engineering -Coursera
Astronautics and Human Spaceflight - Coursera
Machine Learning Practical: 6 Real-World Applications- Udemy
Volunteering
Additional Information
- World Tunneling Conference 2023
- Athens Inclusivity Ambassador and LGBTQ+ community ally at Vodafone (Organized and facilitated workshops, seminars, and events to educate employees about LGBTQ+ matters and allyship promoting diversity and inclusivity) Math, Physics, Aerospace, Robotics Courses in minorities students (Refuges) helping them succeed in joining University Member of the organizing team responsible for introductory arduino, space technology and robotics workshops of IEEE.
- Hobbies Sailing Professional Skipper (Professional Open Ocean Diploma – Yachtmaster)
- Participated in national math competitions placing top 3, three years in a row (top 0,1% among all students in Greece)
Timeline
Technical Product Manager
Vodafone Greece
09.2021 - Current
Software Engineer
Unisystems
06.2020 - 09.2021
Engineering Project Manager
Empire Chemical Tanker Holdings Inc
02.2019 - 05.2020
Junior IT and Digital Project Manager
Essilor SALuxottica
06.2017 - 01.2019
Master of Science - Space Technologies, Applications and seRvices
National And Kapodistrian University of Athens
Bachelor And Integrated Master of Engineering - Electrical Engineering And Computer Science
National Technical University of Athens
Data Engineerning -
Code Hub
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