Fotini Mandana

Tourist Guide

TUI, Liberty, Universal, Etc.

03.2018 - Current

Promoted local businesses through partnerships and collaborations for mutually beneficial growth.
Improved customer retention rates by consistently delivering exceptional tours and maintaining strong relationships with clients.
Acquired proficiency in multiple languages to more effectively communicate with international visitors during guided tours.
Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
Enhanced visitor experience by providing engaging and informative tours of various sites.
Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
Expanded company''s reach by offering diverse tour packages catering to different interests, such as history, art, nature, or cuisine-focused excursions.
Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
Strengthened company reputation as a premier tourist guide service through consistently positive reviews from satisfied customers.
Guided groups of up to 50 people on scheduled tours.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.

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