Fotini Papadopoulou
Ilioupoli,Attica
Summary
Organised individual dedicated to delivering quality clerical support for diverse needs. Skilled in troubleshooting, customer satisfaction and adaptability
Overview
2
2
years of professional experience
Work history
Junior Network Engineering Technician
Freelance
Athens, Attica
2024.10 - Current
- Collaborated closely with other IT professionals for implementation of new technologies seamlessly into existing networks.
- Ensured high levels of customer satisfaction with prompt resolution of their queries or issues related to the network systems.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Set up and installed new hardware and software systems to customer requirements.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
- Carried out repairs to faulty hardware, reduced downtime significantly.
- Improved network performance by regularly conducting system audits.
- Streamlined communication process with effective cabling and routing procedures.
- Installed networking equipment for improved connectivity in various offices.
- Installed new hardware and software outside of office hours for minimal service disruption.
- Reconfigured networks for enhanced performance.
- Established and maintained high-performing network systems.
Education
Electrical engineering
University of West Attica
Athens 2024.10 -
Skills
- Public speaking with experience on debates and public presentations
- French language fluency , DELF B2 Level
- English language fluency , Cambridge C2 Level
- Customer Service
- Hardware knowledge
- LAN/WAN configuration
- WAN networking
Volunteering
- Reforestation in Hymettus
- Anti-Bullying ambassador in "The Diana Award"
Timeline
Junior Network Engineering Technician
Freelance
2024.10 - Current
Electrical engineering
University of West Attica
2024.10 -