Sailing
Fotios Bougas
Branch Manager at Alpha Bank Greece
Cholargos
Summary
Professional with background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Branch Manager
Alpha Bank
01.2022 - Current
- Design and implement strategic plans to meet business goals.
- Monitor performance, evaluate KPIs, and take corrective actions as needed.
- Provide training, coaching, and performance evaluations to develop staff.
- Encourage a high-performance culture of accountability and inclusion.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
Senior Personal Banking Officer
Alpha Bank
04.2021 - 01.2022
- Provided wealth management and advisory to mass-affluent clients under Alpha Gold Personal Banking.
- Implemented new sales strategies that contributed to the growth of the bank''s portfolio and revenue generation.
- Assessed clients'' financial health by conducting thorough reviews of their assets, liabilities, income sources, and financial objectives.
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual financial needs.
- Exceeded sales targets consistently through effective prospecting, networking, and relationship-building efforts.
- Collaborated with branch team members to improve overall efficiency and deliver exceptional customer service.
- Educated customers on online banking and mobile banking applications.
Senior Relationship Manager
Alpha Bank
06.2018 - 04.2021
- Managed high-net-worth client portfolios.
- Promoted investment products including mutual funds, bonds, stocks, and insurance.
- Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
Senior Relationship Manager
Alpha Bank
02.2013 - 06.2018
- Managed high-net-worth client portfolios.
- Promoted investment products including mutual funds, bonds, stocks, and insurance.
- Delivered personalized banking solutions and risk-based advice.
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs.
Personal Banking Officer
Alpha Bank
08.2008 - 02.2013
- Sales and servicing of Alpha Prime clients, focusing on investment and insurance solutions.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Expanded client base by promoting new financial products.
Customer Service Officer
Bank of Cyprus Ltd
10.2006 - 08.2008
- Handled deposit, investment, mutual funds, and loan products.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Accounting Officer
EDEKT-O.T.E. S.A.
03.2006 - 09.2006
- Reporting to the Hellenic Capital Market Commission, repo agreements, and investment accounting.
- Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
- Prepared accurate financial reports for management review, enabling informed decisionmaking.
- Prepared working papers, reports and supporting documentation for audit findings.
Infantry Sergeant
Hellenic Force of Cyprus (ELDYK)
05.2005 - 01.2006
- Managed highly classified military documentation.
Accounting Officer (Internship)
EDEKT-O.T.E. S.A.
10.2004 - 03.2005
- Reporting to the Hellenic Capital Market Commission, repo agreements, and investment accounting.
Education
Master of Science - Finance & Banking For Executives
Athens University of Economics And Business
Athens, Greece 04.2010 - 01.2012
Bachelor’s Degree - Business Administration
University of West Attica (formerly TEI of Athens)
Aigaleo, Greece 01.2000 - 01.2005
Skills
Customer service
Websites
Certification
Hellenic Capital Market Commission, Certificate (γ) Customer Portfolio Management, Certificate (β) Investment Advice, Certificate (b1) Investment Advice in Securities, Certificate (a2) Transmission of Orders – Derivatives, Certificate (a1) Transmission of Orders – Securities
Landline
+30 2106442548
Personal Information
- Date of Birth: 09/22/81
- Place of Birth: Kalamata, Greece
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Traveling
Arts
Timeline
Branch Manager
Alpha Bank
01.2022 - Current
Senior Personal Banking Officer
Alpha Bank
04.2021 - 01.2022
Senior Relationship Manager
Alpha Bank
06.2018 - 04.2021
Senior Relationship Manager
Alpha Bank
02.2013 - 06.2018
Master of Science - Finance & Banking For Executives
Athens University of Economics And Business
04.2010 - 01.2012
Personal Banking Officer
Alpha Bank
08.2008 - 02.2013
Customer Service Officer
Bank of Cyprus Ltd
10.2006 - 08.2008
Accounting Officer
EDEKT-O.T.E. S.A.
03.2006 - 09.2006
Infantry Sergeant
Hellenic Force of Cyprus (ELDYK)
05.2005 - 01.2006
Accounting Officer (Internship)
EDEKT-O.T.E. S.A.
10.2004 - 03.2005
Bachelor’s Degree - Business Administration
University of West Attica (formerly TEI of Athens)
01.2000 - 01.2005
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