Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic
Fotis Agorastopoulos

Fotis Agorastopoulos

Athens

Summary

KYC and Compliance Officer with 3+ years of hands-on experience in fintech, working under pressure in high-risk environments. Developed sharp risk judgment through direct involvement in both onboarding and quality control. Trained in compliance methods, privacy law, and regulatory frameworks (AMLD, FATF). Demonstrated adaptability and loyalty in diverse environments, leveraging real-world experience to drive results. Seeking opportunities in multinational settings that prioritize integrity and logical decision-making. Proven ability to navigate complex challenges while maintaining a focus on human instincts and ethical practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

KYC Officer

Viva.com
12.2024 - Current
  • Continued KYC operations following company-wide restructuring
  • Recognized for strong analytical skills, identifying trends and patterns in client data to inform risk assessment processes.
  • Maintained high accuracy in onboarding and documentation handling
  • Adapted quickly to new compliance workflows under pressure

Quality Control Officer

Viva.com
06.2022 - 10.2023
  • - Audited analyst KYC work, identifying errors and escalating high-risk cases
  • - Ensured alignment with AMLD regulations and Viva internal policy
  • - Played a liaison role between onboarding and compliance units

KYC Analyst

Viva.com
11.2021 - 06.2022
  • - Conducted due diligence for both retail and business customers
  • - Handled document verification, sanctions screening, and escalation
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.

KYC Analyst

Webhelp (Outsourced to Viva.com)
08.2021 - 11.2021
  • - Completed initial AML/KYC training and customer due diligence
  • - Performed document checks and flagged suspicious activity
  • - Developed experience that led to direct hire by Viva.com

Check in and Gate Agent

Goldair Handling
05.2021 - 07.2021
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.

Sales Assistant

Cinnabon
01.2018 - 05.2021
  • - Customer service, fast-paced multitasking, and money handling
  • - Gained interpersonal and team communication skills

Education

BSc - Sound Engineering

University of Wales

Skills

  • - Microsoft Dynamics CRM
  • - Internal AML/KYC Platforms
  • - Microsoft Excel
  • - Communication, Adaptability, Problem Solving
  • Customer identification
  • Document verification
  • Due diligence
  • Account onboarding

Certification

  • University of Pennsylvania - Coursera
  • - What is Compliance? (2022)
  • - Compliance Programs & Methods (2025)
  • - Privacy Law and Data Protection (2023)
  • -What is Corruption: Anti-Corruption and Compliance(2025)

LNGG

Greek (Native)
English (Fluent)
Chinese (Mandarin)
Beginner (A1)

Timeline

KYC Officer

Viva.com
12.2024 - Current

Quality Control Officer

Viva.com
06.2022 - 10.2023

KYC Analyst

Viva.com
11.2021 - 06.2022

KYC Analyst

Webhelp (Outsourced to Viva.com)
08.2021 - 11.2021

Check in and Gate Agent

Goldair Handling
05.2021 - 07.2021

Sales Assistant

Cinnabon
01.2018 - 05.2021

BSc - Sound Engineering

University of Wales

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Fotis Agorastopoulos