Fotis Chliapas
Tourism & Hospitality Professional
Thessaloniki
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Front Office Agent
Mediterranean Palace Hotel
Thessaloniki
11.2016 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Maintained transaction security by verifying payment cards against identification.
- Screened visitors and issued badges to maintain safety and security.
- Trained and supervised employees on office policies and procedures.
Education
BBA - Tourism And Hospitality Management
09.2011 - 05.2017
Skills
Word processing
Document control
Billing and Invoicing
Cash Handling
Problem-solving skills
Scheduling and calendar management
Social perceptiveness
Time management
Bookkeeping
Mail handling
Filing and data archiving
Accounting familiarity
Certification
Transient Edge Selling & Upselling
Timeline
Specialist in Digital Marketing and On Line Branding
09-2023
Social Media Marketing
04-2023
Performance Excellence and Leadership Skills for CX Leaders
06-2019
Transient Edge Selling & Upselling
04-2017
Front Desk Upselling Program
04-2017
Front Office Agent - Mediterranean Palace Hotel
11.2016 - Current
International Hellenic University - BBA, Tourism And Hospitality Management
09.2011 - 05.2017