Fotis Mantousis
Arta
Summary
Dynamic Key Account Manager with a proven track record at MSD Animal Health, excelling in client relationship building and business development. Expert in data-driven decision making, I consistently increased sales revenue by targeting high-potential accounts while delivering exceptional customer service and mentoring team members to achieve strategic goals.
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Key Account Manager
MSD Animal Health
09.2017 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Sales Representative
MSD Animal Health
07.2000 - 09.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
MBA - Business
Hellenic Business Management Association
Patra, Greece07-2010
Bachelor of Science - Animal Science
University of Agricultural Sciences
Larissa, Greece09-1998
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Sales tactics
- Budget and resources management
- Mentoring of team members
- Building and execution of marketing and commercial plans and strategies
Certification
- Situational leadership
- Sales tactics
- Negotiations
- Marketing
Languages
English
Bilingual or Proficient (C2)
Timeline
Key Account Manager
MSD Animal Health
09.2017 - Current
Sales Representative
MSD Animal Health
07.2000 - 09.2017
MBA - Business
Hellenic Business Management Association
Bachelor of Science - Animal Science
University of Agricultural Sciences
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