Fotis Mitsakos
Network Engineer
Athens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Network Specialist
Alpha Bank
7 2023 - Current
- Network Device Monitoring
- Network Infrastructure Support
- Wireless Access Point
- LAN and WAN Expertise
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
- Identified and immediately resolved issues with network devices.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Aruba WiFi Professional level services
- Great familiarity with monitoring tools: Grafana, Splunk, Solarwinds IPAM, Netdisco, On Premises License Workspace, PRTG, NNmi, Naprod, Scrutinizer etc.
- Maintained thorough understanding of local area and wide area networking and components.
- Administered software licensing and purchasing for effective installation of network.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Analyzed and defined network requirements, optimization and support for projects.
- Created inventory, report and invoicing databases.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Configured and installed wireless controllers, routers and switches.
NOC Engineer
Alpha Bank
11.2022 - 07.2023
- Monitored and maintained network and software components according to established guidelines and best practices.
- Supported global network users with connectivity, VPN, and access issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Closed first-time tickets quickly and met resolution volume requirements.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Configured IP assignment, core network configuration, and DNS setup for new users.
System Administrator
Motor Oil
09.2021 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Developed and documented network policies, procedures and standards.
- Installed and configured network printers and other peripheral devices.
Education
Master of Science - Electrical Engineering
Department of Electrical And Computer Engineering - University Of Patras
02.2021 -
Skills
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Certification
CCNP Training last 6 months
Timeline
NOC Engineer
Alpha Bank
11.2022 - 07.2023
System Administrator
Motor Oil
09.2021 - 10.2022
Master of Science - Electrical Engineering
Department of Electrical And Computer Engineering - University Of Patras
02.2021 -
Network Specialist
Alpha Bank
7 2023 - Current
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