Fotis Pamporakis

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Quality Assurance Tester, IBM group at Alpha Bank (Dec' 2022 - Present)

• Ensured Software Quality: Conducted thorough manual testing to identify defects and bugs, ensuring software met functional and quality standards before release.
• Cross-functional Collaboration: Worked closely with developers, business analysts, and product teams to resolve issues, improve software quality, and ensure alignment with business requirements and user needs.
• Test Plan & Test Case Development: Designed, developed, and executed detailed test plans and test cases, validating the functionality and performance of software applications across various environments.

Daily Duties

• Provided technical support for both mobile devices and PCs, including hardware and software troubleshooting, installation, and maintenance
• Demonstrated excellent communication skills by explaining technical issues to customers in a clear and concise manner
• Maintained a high level of customer satisfaction by ensuring timely resolution of technical issues and providing follow-up support.

Daily Duties

• Provided technical support for both mobile devices and PCs, including hardware and software troubleshooting, installation, and maintenance
• Collaborated with cross-functional teams to identify and resolve complex technical issues
• Developed and implemented new processes to improve the efficiency of technical support operations