FRAGKISKOS TSIPAS
ATHENS
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
AKZOTIS IKE (1001 GEFSEIS)
03.2017 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
B2B Sales Representative
HARIBO SA
10.2014 - 03.2017
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Store Manager
LITO NURSERY COMPANY
10.2011 - 10.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Store Manager
STARBUCKS
02.2004 - 10.2011
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
MEZCALITO COFFEE SHOP
05.1998 - 02.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Accountant
SELF EMPLOYED
01.1993 - 02.2004
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Prepared and filed tax forms to meet needs of customers.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Bachelor of Arts - Business Administration And Management
STAFFORDSHIRE UIVERSITY
STAFFORDSHIRE COMMITEE, ENGLAND12.1998
HND - Accounting Technology And Bookkeeping
OMEGA COLLEGE
ATHENS06.1995
Skills
- Develop Policies
- Strategic Planning
- Work Planning and Prioritization
- Sales and Marketing
- Assignment Delegation
- Customer Experience
- Product and Service Sales
- Coaching and Mentoring
Accomplishments
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Exceeded monthly store sales goaLS
- Collaborated with team of 10 PERSONS in the development of [ATHNES MALL OPENING ].
- Supervised team of 35 staff members.
- Exceeded monthly store sales goals 8 months in a row.
- Recruited 8 successful new managers within one year.
Certification
- Certified TRAINER, STARBUCKS - 2004-2011
SPORTS, JOURNEYS, CINEMA
I AM A TEAM PLAYHER GENERALLY SPEAKING, I AVE BEEN MEMBER OF THE FOOTBALL TEAM OF STAFFORDSHIRE UNIVERSITY, I LOVE TRIPS, AND I ENJOY WATCHING MOVIES WITH MY FAMILY OR FRIENDS.
Languages
Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Timeline
Assistant Store Manager
AKZOTIS IKE (1001 GEFSEIS)
03.2017 - Current
B2B Sales Representative
HARIBO SA
10.2014 - 03.2017
Store Manager
LITO NURSERY COMPANY
10.2011 - 10.2014
Retail Store Manager
STARBUCKS
02.2004 - 10.2011
Store Manager
MEZCALITO COFFEE SHOP
05.1998 - 02.2004
Accountant
SELF EMPLOYED
01.1993 - 02.2004
Bachelor of Arts - Business Administration And Management
STAFFORDSHIRE UIVERSITY
HND - Accounting Technology And Bookkeeping
OMEGA COLLEGE
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