Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Training
Interests
Timeline
Generic
Galini Georgiou

Galini Georgiou

Technical Advisor - Customer Support
Athens

Summary

Experienced in providing technical guidance and support, utilizing problem-solving techniques to enhance client satisfaction and operational efficiency. Strong ability to manage multiple priorities, organized and dependable, approaching tasks with a positive attitude. Willing to take on added responsibilities to meet team goals. Demonstrating strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, bringing commitment to continuous learning and growth. Effectively manages multiple priorities and maintains patience and composure during stressful situations.

Overview

7
7
years of professional experience
19
19
years of post-secondary education
2
2
Languages

Work History

TECHNICAL ADVISOR

GEORGE P. ALEXANDRIS S.A.
02.2024 - Current
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.

MEDICAL SALES REPRESENTATIVE

AMISTIM
09.2023 - 01.2024
  • Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.

RADIOPHARMACEYTICALS CUSTOMER SUPPORT

MEDIRAY GREECE
04.2022 - 09.2023
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.

TECHNICAL SUPPORT

APOSTOLIDES DENTAL SUPPLIES
05.2020 - 03.2022
  • Installation of Dental devices, staff training and problem solving
  • Scheduled service orders for technical support on electronics and computer purchases.
  • Provided on-site and remote technical support to users.
  • Supported Engineering and Maintenance departments with training and technical support.

GAME MASTER

ESCAPED LIVE ADVENTURE ROOMS
03.2018 - 03.2020
  • Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.

BIOMEDICAL ENGINEER

GENERAL ANTI-CANCER HOSPITAL AGIOS SAVVAS
07.2019 - 09.2019
  • Internship at Agios Savvas General Anti-Cancer Hospital
  • Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.

RESEARCHER

UNIVERSITY OF WEST ATTICA
11.2017 - 05.2018
  • Company Overview: Researcher at CONSERT team of Dept
  • Electrical & Electronics Engineering at STORM project
  • Researcher at CONSERT team of Dept
  • Electrical & Electronics Engineering at STORM project

Education

Integrated Master Degree - Electical And Electronic Engineering

University of West Attica
Athens, Greece
04.2001 - 01.2020

Skills

Customer support

Technical support triage

Problem-solving

Multitasking

Excellent communication

Adaptability and flexibility

Organizational skills

Personal Information

  • Date of Birth: 23/03/96
  • Gender: Female
  • Nationality: Greek

Training

  • Biomedical Engineering, the Role of an Electronics Engineer, Piraeus University of Applied Sciences, 30/10/2015
  • IEEE Global Engineering Education Conference (EDUCON 2017), Athens, Greece, 25/04/2017
  • The OpenStack Cloud Solution, Piraeus University of Applied Sciences, 13/12/2017
  • 8 Panhellenic Conference of Biomedical Engineering ELEVIT, Athens, Greece, 09/05/2019
  • 1 Panhellenic Congress of Medical Physics, Athens, Greece, TBD
  • Technical Training at NNT 11, NewTom Go, NewTom Giano HR, Athens, 01/03/2021
  • Fundamentals of Deep Learning, NVIDIA DLI, University of West Attica, Athens, 05/03/2021
  • Clinical Engineering Day 2022: Management and Maintenance of Medical Technologies, Joint IOMP-IFMBE Webinar, 19/10/2022

Interests

Hiking

Theater

Volunteering

Painting

Timeline

TECHNICAL ADVISOR

GEORGE P. ALEXANDRIS S.A.
02.2024 - Current

MEDICAL SALES REPRESENTATIVE

AMISTIM
09.2023 - 01.2024

RADIOPHARMACEYTICALS CUSTOMER SUPPORT

MEDIRAY GREECE
04.2022 - 09.2023

TECHNICAL SUPPORT

APOSTOLIDES DENTAL SUPPLIES
05.2020 - 03.2022

BIOMEDICAL ENGINEER

GENERAL ANTI-CANCER HOSPITAL AGIOS SAVVAS
07.2019 - 09.2019

GAME MASTER

ESCAPED LIVE ADVENTURE ROOMS
03.2018 - 03.2020

RESEARCHER

UNIVERSITY OF WEST ATTICA
11.2017 - 05.2018

Integrated Master Degree - Electical And Electronic Engineering

University of West Attica
04.2001 - 01.2020
Galini GeorgiouTechnical Advisor - Customer Support