Galini Katsaki
Customer Care & Inside Sales Specialist
Sevdikiou 44A, Athens
Summary
Positive and highly-organized professional with over 10 years’ experience in the ICT industry. With a demonstrated history in customer service, inside sales, as well as administrative support. Resourceful and multitasking, able to resolve complex issues. Successful at achieving sales objectives with consistency. Team-minded and supportive, great at building and maintaining long lasting business relationships with customers, colleagues and partners.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Customer Care & Inside Sales Specialist
Supervoice (Genco Power SA)
02.2019 - Current
- Acting as primary point of contact for existing and new customers
- Developing strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions
- Forming tailor made offers based on customers’ needs
- Delivering exceptional customer service by addressing concerns promptly, ensuring repeat business and generating positive referrals
- Gaining customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Following up with customers and sharing their feedback and problems with management with possible suggestions for improvement of customer experience
- Offering solutions and introducing new products and services to customers
- Boosting client retention rates through diligent follow-up activities such as post-sale calls and satisfaction surveys
- Contributing to sales growth by upselling products and services based on individual customer requirements
- Supporting creation of new more effective and faster procedures for performing of daily tasks
- Dealing effectively with billing requests, complaints and various customers’ inquiries in order to ensure customers’ satisfaction
- Handling modern tools and systems (Zoho CRM, ticketing desk system, ERP etc.)
- Preparing company’s presentations and manuals
- Streamlining the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance
- Developing comprehensive product catalogs , showcasing all available services and products in an accessible format for customers
- Providing coaching and mentoring to new hires, contributing to their successful integration into the team
Office Administrator
K.LAGAROU -A.LAGOS IKE
09.2016 - 12.2018
- Ensuring the smooth running of the office on a daily basis
- Handling customer inquiries and complaints
- Maintaining supplies of stationery and equipment
- Managing contract and price negotiations with office vendors and service providers
- Monitoring invoices and payments
- Setting up an electronic filing system
HR Executive,Training & Development
INTRALOT S.A.
12.2013 - 04.2015
- Implementing training plans for current employees and new hires to ensure employee development and motivation
- Handling all employees training requests
- Developing reports to support the HR Director to identify skills or knowledge gaps that need to be addressed
- Identifying the best available training courses that best fit employees’ needs
- Running internal surveys regarding the effectiveness of the training programs
- Liaising with the Manpower Employment Organization (OAED) in order to ensure funding for the training programs
- Collaborating with external training providers to decide on the framework of cooperation
- Monitoring the training budget
- Organizing the monthly Global Live Network (internal secure communication tool between the HQ and the subsidiaries) webcast in cooperation with the Learning center Dpt
- For sharing industry news and corporate expertise on various topics.
Personal Assistant to the Group CFO
INTRALOT S.A.
10.2007 - 11.2013
- Providing support to the Group CFO ensuring the daily smooth running of the office
- Managing –with the maximum discretion-confidential information flow within the organization
- Preparing and reviewing materials and correspondence for meetings and/or events, developing agendas, compiling reports, presentations
- Screening, prioritizing, resolving and managing all incoming / outgoing internal and external communications
- Coordinating and managing high level internal and external meetings
- Coordinating extensive, complex travel arrangements - domestically and internationally
- Maintaining effective relationships with internal and external contacts
- Coordinating the departmental assistants of the General Division of Finance (Finance, Accounting, Group Strategic Planning, Contracts & Procurements and Subsidiaries Department) and cooperating with a team of assistants positioned in the subsidiaries worldwide
- Conducting desktop research on critical issues related to the Financial Directorate
- Supporting the preparation for the company’s participation in tenders for major projects
- Provide and prepare information for the annual budget planning of the CFO’s General Division
- Managing, reviewing and coding expense reports
- Controlling expenses of liaison offices located abroad
- Keeping an effective up to date electronic and hard copy filing system.
Education
High School Diploma -
Saint Joseph, Greek French High School
AthensBachelor of Arts - International & European Studies
Panteion University
AthensSkills
Customer Relationship Management
Excellent Communication
Analytical problem solver
Goal Setting
Multitasking
Self Motivation
Superior organizational skills
Teamwork and Collaboration
B2B & B2C Sales
Fluent in English
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Zoho CRM Cloud Software Suite
ERP System
Payments Processing
Websites
Birthdate
02/17/1983
Personal Information
Nationality: Greek
Timeline
Customer Care & Inside Sales Specialist
Supervoice (Genco Power SA)
02.2019 - Current
Office Administrator
K.LAGAROU -A.LAGOS IKE
09.2016 - 12.2018
HR Executive,Training & Development
INTRALOT S.A.
12.2013 - 04.2015
Personal Assistant to the Group CFO
INTRALOT S.A.
10.2007 - 11.2013
High School Diploma -
Saint Joseph, Greek French High School
Bachelor of Arts - International & European Studies
Panteion University
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