Fidelio PMS
GEORGE AMIRANASHVILI
Summary
Enthusiastic and detail-oriented professional with extensive experience in front and back-office operations, customer service, and sales. Strong interpersonal and communication skills, with a demonstrated ability to manage time effectively and improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Reservations and Sales Executive
Cavo Tagoo Mykonos
02.2018 - 02.2024
- Implemented effective sales strategies and managed the sales cycle from prospecting to closing.
- Collaborated with department managers to create
forecasts, reports, and proposals. - Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to
develop realistic sales goals. - Developed and implemented account management plans to establish customer satisfaction.
- Accounting executive of the reservations department.
- Coordinated with various stakeholders, including suppliers and wholesalers, ensuring smooth task execution.
- Analyzed past data and team performance, setting realistic goals and improving departmental efficiency.
- Managed daily operations, ensuring customer satisfaction and process optimization.
Front Office Executive
Athenaeum Grand Hotel
06.2017 - 02.2018
- Developed weekly work schedules and maintained secure transactions.
- Managed customer inquiries, scheduling and payments, improving service delivery.
- Led and trained a team of front-office staff, ensuring high
service standards and operational efficiency.
Front Desk Manager
Hotel Carolina
05.2017 - 05.2017
- Managed front desk operations, including guest check-ins, reservations, and payment processing, ensuring smooth and efficient service delivery.
- Resolved guest issues by addressing issues with rooms promptly or reservations with knowledgeable and friendly service
- Trained and mentored new staff on compliance,
operational procedures, and customer service strategies, fostering a team-oriented environment. - Implemented secure payment handling procedures,
reducing transaction errors and improving financial
accuracy. - Developed strong communication and interpersonal skills by engaging with guests and ensuring their needs were met throughout their stay.
- Oversaw guest communications, handling emails and personal messages with professionalism and attention to detail..
Education
Project Management Fundamentals
IBM
2024
Seminar/Κ.Ε.ΔΙ.ΒΙ.Μ.: Digital Marketing
National And Kapodistrian University of Athens
Athens, Greece02.2023
Associate of Science - Department of Business Management
Institute of Vocational Training Omiros
06.2018
Bachelor of Science - Oenology And Beverage Technology
University of West Attica
06.2016
Skills
- Time Management
- Team Leadership
- Process Optimization
- Scheduling
Software
Channel Managers
Windows, Mac, Linux
MS Office
Languages
Greek
English
Georgian
Russian
Timeline
Reservations and Sales Executive
Cavo Tagoo Mykonos
02.2018 - 02.2024
Front Office Executive
Athenaeum Grand Hotel
06.2017 - 02.2018
Front Desk Manager
Hotel Carolina
05.2017 - 05.2017
Project Management Fundamentals
IBM
Seminar/Κ.Ε.ΔΙ.ΒΙ.Μ.: Digital Marketing
National And Kapodistrian University of Athens
Associate of Science - Department of Business Management
Institute of Vocational Training Omiros
Bachelor of Science - Oenology And Beverage Technology
University of West Attica
Similar Profiles
Konstantinos FournarakisKonstantinos Fournarakis
IT Specialist at Cavo Tagoo MykonosIT Specialist at Cavo Tagoo Mykonos
Dimitris TriantafyllouDimitris Triantafyllou
HR Manager at Cavo TagooHR Manager at Cavo Tagoo
Jackson HoganJackson Hogan
Supervisor Fulfillment Labor Underground at Cavo Broadband CommunicationsSupervisor Fulfillment Labor Underground at Cavo Broadband Communications