Fidelio PMS
GEORGE AMIRANASHVILI
Summary
Enthusiastic and detail-oriented professional with extensive experience in front and back-office operations, customer service, and sales. Strong interpersonal and communication skills, with a demonstrated ability to manage time effectively and improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Reservations and Sales Executive
Cavo Tagoo Mykonos
02.2018 - 02.2024
- Implemented effective sales strategies and managed the sales cycle from prospecting to closing.
- Collaborated with department managers to create
forecasts, reports, and proposals. - Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to
develop realistic sales goals. - Developed and implemented account management plans to establish customer satisfaction.
- Accounting executive of the reservations department.
- Coordinated with various stakeholders, including suppliers and wholesalers, ensuring smooth task execution.
- Analyzed past data and team performance, setting realistic goals and improving departmental efficiency.
- Managed daily operations, ensuring customer satisfaction and process optimization.
Front Office Executive
Athenaeum Grand Hotel
06.2017 - 02.2018
- Developed weekly work schedules and maintained secure transactions.
- Managed customer inquiries, scheduling and payments, improving service delivery.
- Led and trained a team of front-office staff, ensuring high
service standards and operational efficiency.
Front Desk Manager
Hotel Carolina
05.2017 - 05.2017
- Managed front desk operations, including guest check-ins, reservations, and payment processing, ensuring smooth and efficient service delivery.
- Resolved guest issues by addressing issues with rooms promptly or reservations with knowledgeable and friendly service
- Trained and mentored new staff on compliance,
operational procedures, and customer service strategies, fostering a team-oriented environment. - Implemented secure payment handling procedures,
reducing transaction errors and improving financial
accuracy. - Developed strong communication and interpersonal skills by engaging with guests and ensuring their needs were met throughout their stay.
- Oversaw guest communications, handling emails and personal messages with professionalism and attention to detail..
Education
Project Management Fundamentals
IBM
2024
Seminar/Κ.Ε.ΔΙ.ΒΙ.Μ.: Digital Marketing
National And Kapodistrian University of Athens
Athens, Greece02.2023
Associate of Science - Department of Business Management
Institute of Vocational Training Omiros
06.2018
Bachelor of Science - Oenology And Beverage Technology
University of West Attica
06.2016
Skills
- Time Management
- Team Leadership
- Process Optimization
- Scheduling
Software
Channel Managers
Windows, Mac, Linux
MS Office
Languages
Greek
English
Georgian
Russian
Timeline
Reservations and Sales Executive
Cavo Tagoo Mykonos
02.2018 - 02.2024
Front Office Executive
Athenaeum Grand Hotel
06.2017 - 02.2018
Front Desk Manager
Hotel Carolina
05.2017 - 05.2017
Project Management Fundamentals
IBM
Seminar/Κ.Ε.ΔΙ.ΒΙ.Μ.: Digital Marketing
National And Kapodistrian University of Athens
Associate of Science - Department of Business Management
Institute of Vocational Training Omiros
Bachelor of Science - Oenology And Beverage Technology
University of West Attica
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