George Chatzopoulos
Customer Operations Specialist | Travel & Hospitality
Athens
Summary
Tourism Administration graduate with hands-on experience in international customer service and both B2B and B2C travel operations. Proven ability to support partners and customers in fast-paced environments, using platforms such as Booking.com Extranet, Opera Reservation System and GDS systems. Fluent in English (Proficiency in English - CPE, C2), highly adaptable, and seeking a full-time remote role with an international company in travel, hospitality, or customer operations.
Overview
4
4
years of professional experience
1
1
Language
Work History
Greek/English Customer Service Specialist - B2B
TTEC - Project of Booking.com
02.2025 - 09.2025
- Provided B2B support to accommodation partners worldwide via phone and email
- Managed reservations, availability, pricing and policies through Booking.com Extranet
- Resolved complex partner issues while meeting strict quality and performance KPIs as well as following Booking.com's policies and guidelines
- Worked in a bilingual (Greek/English) international support environment
Customer Service Agent
Ferryhopper
03.2024 - 08.2024
- Provided B2C support to travelers booking their ferry tickets through the app or website
- Managed reservations, modifications and cancellations through Liknoss and Certus operating systems
- Provided information regarding itineraries and assisted travelers with cancellations or changes due to bad weather or ferry mechanical issues
- Completed B2B communications with various ferry companies all around the EU
Customer Care Agent
Efood-Foody
12.2024 - 01.2025
- Managed high call volume while maintaining exceptional service quality for all customers.
- Provided B2C support to customers all around Cyrpus via phone and chat
- Provided B2B support to food chains and stores all around Cyprus via phone and live texting
- Assisted customers with modifications to orders, cancellations or provided general information such as the status of the order
Beach Staff Member
Astis Palace - Astir Beach
04.2022 - 09.2022
- Contributed to a well-organized beachfront by arranging equipment neatly after use.
- Educated visitors on environmental protection, promoting responsible behavior while enjoying the coastline.
- Demonstrated adaptability during peak periods or unexpected situations by maintaining composure under pressure.
- Encouraged a sense of community among frequent visitors through genuine interaction and familiarity with their preferences.
Restaurant Waiter
Stis Annas
05.2021 - 09.2021
- Managed orders and payments accurately during peak hours
- Collaborated with team members to ensure smooth daily operations
- Delivered high-quality customer service in a fast-paced hospitality environment
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Sales Associate
Pop-Air
01.2023 - 10.2023
- Helped customers complete purchases, locate items, and offer suggestions based on their needs and wants.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Eleftherios Venizelos High School
Chania 04.2001 -
Bachelor's Degree in Tourism Administration, BTA -
University of West Attica
Aigaleo, Greece 04.2001 -
Skills
Customer & Operations Skills
Customer Support (B2B & B2C)
Conflict resolution & complaint handling
Multichannel support (phone, email, chat)
Professional relations with all coworkers and employers
Systems & Tools
Bookingcom Extranet (advanced)
Opera Reservation System (Basic)
Galileo GDS (Basic)
Liknoss & Certus GDS (Intermediate)
Microsoft Office (Word, Excel, Outlook, OneNote, PowerPoint - Intermediate)
Timeline
Greek/English Customer Service Specialist - B2B
TTEC - Project of Booking.com
02.2025 - 09.2025
Customer Care Agent
Efood-Foody
12.2024 - 01.2025
Customer Service Agent
Ferryhopper
03.2024 - 08.2024
Retail Sales Associate
Pop-Air
01.2023 - 10.2023
Beach Staff Member
Astis Palace - Astir Beach
04.2022 - 09.2022
Restaurant Waiter
Stis Annas
05.2021 - 09.2021
High School Diploma -
Eleftherios Venizelos High School
04.2001 -
Bachelor's Degree in Tourism Administration, BTA -
University of West Attica
04.2001 -
Languages
English - Proficiency (CPE, C2 Level)