Summary
Overview
Work History
Education
Skills
Notes
Awards
Training
Personal Information
fishing
Timeline
OperationsManager
George Dionelis

George Dionelis

Operations Manager
Kaisariani,I

Summary

Experienced operations manager with a proven track record in successful team building, cost-cutting, and operational improvements. Dedicated to reducing costs while maintaining high quality of products and services. Known for being a reliable team player who is committed to creating and leading high-performing teams.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Support Manager

HIT S.A PROTEL
02.2025 - Current
  • Managed specialist team to provide technical assistance and customer service.
  • Coached employees through day-to-day work and complex problems.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Created, prepared, and delivered reports to various departments.
  • Managed daily operations to ensure smooth functioning of the support department.
  • Collaborated with sales and marketing teams to align support services with promotional activities.
  • Conducted periodic customer surveys to gauge satisfaction levels and identify areas for service improvement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Operations Manager

Nlh Management Hotels by Pima Group S.A
02.2019 - 02.2025
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.

Front Office Manager

Herodion & Philippos Hotels
10.2014 - 01.2019
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Enhanced onboarding process for new front office staff, reducing time to full productivity.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
  • Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
  • Reduced operational costs without compromising service quality by renegotiating supplier contracts.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
  • Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
  • Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
  • Introduced new booking software, reducing errors and improving reservation management.
  • Developed and enforced front office policies that ensured consistent and high-quality guest experience.
  • Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
  • Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
  • Led front office team during major hotel renovation, maintaining high service standards amidst changes.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Improved team morale and efficiency with regular training sessions and performance feedback.
  • Established new guest feedback system to capture insights, leading to tailored service improvements.
  • Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
  • Conducted market research to better understand needs of target demographics, refining marketing strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Front Desk Receptionist

Grand Blue Resort & Spa
06.2013 - 09.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Streamlined check-in processes, reducing wait times for guests.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Compiled information from files and research to satisfy information requests.

Guest Relations Executive

Dream City Club
01.2011 - 01.2013
  • Public relations clubs-restaurants
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed guest feedback effectively, implementing necessary changes for continuous improvement.
  • Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
  • Assisted in training new team members, contributing to a consistently high-performing staff.
  • Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
  • Organized special events and activities for VIP guests, creating memorable experiences.
  • Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
  • Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
  • Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
  • Developed strong rapport with guests, leading to increased loyalty and repeat business.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Collaborated with various departments to ensure seamless guest experiences during their stay.
  • Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
  • Managed and improved customer service functions for reception and lounge areas.
  • Conducted thorough room inspections to maintain high-quality standards for accommodations.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
  • Fostered a positive work environment by actively participating in team meetings and sharing best practices among colleagues.
  • Checked documentation and corrected issues in prompt fashion.
  • Supported hotel marketing initiatives through active engagement on social media platforms and response management on review websites.
  • Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.

Front Desk Receptionist

Negroponte Grand Resort Eretria
06.2012 - 09.2012
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

BBA -

Deree American College
04.2011 - 01.2013

Hotel & Tourism Management - Tourism And Hospitality Management

LeMonde
Athens
04.2011 - 01.2013

barista & bartender - undefined

LE MONDE
01.2013 - 06.2013

Cooking Lessons - Chef

LE MONDE
01.2012 - 06.2013

Skills

Microsoft Windows

Notes

  • Στρατιωτικές υποχρεώσεις εκπληρωμένες
  • Διαθέσιμές συστάσεις εφόσον ζητηθούν

Awards

  • Δεύτερη θέση σε διαγωνισμό κοκτέιλ, ΜΕΤΑΧΑ, Δημιουργία και παρουσίαση κοκτέιλ με ελληνικά προϊόντα
  • Τιμητική βράβευση, LEMONDE, Για την πορεία μου από το 2013 μέχρι και σήμερα στην τουριστική βιομηχανία, 02/20/23

Training

  • Marketing yourself, Αθήνα, Le monde, 3 ώρες
  • Βελτίωση ποιοτικής εξυπηρέτησης, Αθήνα, Le monde, 2 ώρες
  • ΣΕΤΕ 2020, Αθήνα, Le monde, 3 ώρες
  • Διεθνείς Ξενοδοχειακή Τουριστική Οργανισμοί, Αθήνα, Le monde, 3 ώρες
  • Social media, Αθήνα, Le monde, 3 ώρες
  • Καινοτομία στην τουριστική δραστηριότητα, Αθήνα, Le monde, 3 ώρες
  • Στρατηγική επικοινωνίας ξενοδοχειακών επιχειρήσεων, Αθήνα, Le monde, 3 ώρες
  • Προοπτικές τουριστικής ανάπτυξης της Ελλάδας, Le monde, 3 ώρες

Personal Information

  • Age: 31
  • Date of Birth: 04/13/93
  • Nationality: Ελληνική
  • Marital Status: έγγαμος
  • Place of Birth: Αθήνα

fishing

I have a boat and when i have free time  o go for fishing with my friends and  my fathe

i love the Sea .  

Timeline

Support Manager

HIT S.A PROTEL
02.2025 - Current

Operations Manager

Nlh Management Hotels by Pima Group S.A
02.2019 - 02.2025

Front Office Manager

Herodion & Philippos Hotels
10.2014 - 01.2019

Front Desk Receptionist

Grand Blue Resort & Spa
06.2013 - 09.2013

barista & bartender - undefined

LE MONDE
01.2013 - 06.2013

Front Desk Receptionist

Negroponte Grand Resort Eretria
06.2012 - 09.2012

Cooking Lessons - Chef

LE MONDE
01.2012 - 06.2013

BBA -

Deree American College
04.2011 - 01.2013

Hotel & Tourism Management - Tourism And Hospitality Management

LeMonde
04.2011 - 01.2013

Guest Relations Executive

Dream City Club
01.2011 - 01.2013

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George DionelisOperations Manager