George Dionelis
Operations Manager
Kaisariani,I
Summary
Experienced operations manager with a proven track record in successful team building, cost-cutting, and operational improvements. Dedicated to reducing costs while maintaining high quality of products and services. Known for being a reliable team player who is committed to creating and leading high-performing teams.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Support Manager
HIT S.A PROTEL
02.2025 - Current
- Managed specialist team to provide technical assistance and customer service.
- Coached employees through day-to-day work and complex problems.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created, prepared, and delivered reports to various departments.
- Managed daily operations to ensure smooth functioning of the support department.
- Collaborated with sales and marketing teams to align support services with promotional activities.
- Conducted periodic customer surveys to gauge satisfaction levels and identify areas for service improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Operations Manager
Nlh Management Hotels by Pima Group S.A
02.2019 - 02.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
Front Office Manager
Herodion & Philippos Hotels
10.2014 - 01.2019
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Enhanced onboarding process for new front office staff, reducing time to full productivity.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
- Reduced operational costs without compromising service quality by renegotiating supplier contracts.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
- Introduced new booking software, reducing errors and improving reservation management.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Conducted market research to better understand needs of target demographics, refining marketing strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Desk Receptionist
Grand Blue Resort & Spa
06.2013 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Organized and maintained files and records to ensure up-to-date documentation.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided basic technical support for front office equipment, minimizing downtime.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
Guest Relations Executive
Dream City Club
01.2011 - 01.2013
- Public relations clubs-restaurants
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
- Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
- Managed and improved customer service functions for reception and lounge areas.
- Conducted thorough room inspections to maintain high-quality standards for accommodations.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Fostered a positive work environment by actively participating in team meetings and sharing best practices among colleagues.
- Checked documentation and corrected issues in prompt fashion.
- Supported hotel marketing initiatives through active engagement on social media platforms and response management on review websites.
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
Front Desk Receptionist
Negroponte Grand Resort Eretria
06.2012 - 09.2012
- Developed strong working relationships with team members, fostering a positive work environment.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
BBA -
Deree American College
04.2011 - 01.2013
Hotel & Tourism Management - Tourism And Hospitality Management
LeMonde
Athens 04.2011 - 01.2013
barista & bartender - undefined
LE MONDE
01.2013 - 06.2013
Cooking Lessons - Chef
LE MONDE
01.2012 - 06.2013
Skills
Microsoft Windows
Microsoft Office
FIDELIO
ALEXANDROS
OPERA
PROTEL
Customer service
Technical support
Data analysis
Team management
Performance evaluation
Issue resolution
Process improvement
Employee training
Relationship building
Quality assurance
Project management
Communication skills
Conflict resolution
Strategic planning
Inventory management
Policy enforcement
Budget management
Teamwork and collaboration
Office administration
Stakeholder management
Quality controls
Problem-solving
Technical support expertise
Leading team meetings
Verbal and written communication
Document management
Performance management
Customer service expertise
Corrective actions
Professional networking
Business process support
Training and mentoring
Staff management
Team building
Team development
Documentation skills
Work Planning and Prioritization
Support services
Notes
- Στρατιωτικές υποχρεώσεις εκπληρωμένες
- Διαθέσιμές συστάσεις εφόσον ζητηθούν
Awards
- Δεύτερη θέση σε διαγωνισμό κοκτέιλ, ΜΕΤΑΧΑ, Δημιουργία και παρουσίαση κοκτέιλ με ελληνικά προϊόντα
- Τιμητική βράβευση, LEMONDE, Για την πορεία μου από το 2013 μέχρι και σήμερα στην τουριστική βιομηχανία, 02/20/23
Training
- Marketing yourself, Αθήνα, Le monde, 3 ώρες
- Βελτίωση ποιοτικής εξυπηρέτησης, Αθήνα, Le monde, 2 ώρες
- ΣΕΤΕ 2020, Αθήνα, Le monde, 3 ώρες
- Διεθνείς Ξενοδοχειακή Τουριστική Οργανισμοί, Αθήνα, Le monde, 3 ώρες
- Social media, Αθήνα, Le monde, 3 ώρες
- Καινοτομία στην τουριστική δραστηριότητα, Αθήνα, Le monde, 3 ώρες
- Στρατηγική επικοινωνίας ξενοδοχειακών επιχειρήσεων, Αθήνα, Le monde, 3 ώρες
- Προοπτικές τουριστικής ανάπτυξης της Ελλάδας, Le monde, 3 ώρες
Personal Information
- Age: 31
- Date of Birth: 04/13/93
- Nationality: Ελληνική
- Marital Status: έγγαμος
- Place of Birth: Αθήνα
fishing
I have a boat and when i have free time o go for fishing with my friends and my fathe
i love the Sea .
Timeline
Support Manager
HIT S.A PROTEL
02.2025 - Current
Operations Manager
Nlh Management Hotels by Pima Group S.A
02.2019 - 02.2025
Front Office Manager
Herodion & Philippos Hotels
10.2014 - 01.2019
Front Desk Receptionist
Grand Blue Resort & Spa
06.2013 - 09.2013
barista & bartender - undefined
LE MONDE
01.2013 - 06.2013
Front Desk Receptionist
Negroponte Grand Resort Eretria
06.2012 - 09.2012
Cooking Lessons - Chef
LE MONDE
01.2012 - 06.2013
BBA -
Deree American College
04.2011 - 01.2013
Hotel & Tourism Management - Tourism And Hospitality Management
LeMonde
04.2011 - 01.2013
Guest Relations Executive
Dream City Club
01.2011 - 01.2013