George Kamlet

Columbus

Overview

years of professional experience

Zoombezi Bay

06.2020 - Current

Supervised and managed 5–12 team members per shift, ensuring smooth operations and effective task delegation.
Ensured compliance with labor laws by monitoring and coordinating breaks for minors and other team members.
Handled customer relations, including addressing concerns, answering inquiries, and managing lost item logs to provide exceptional guest experiences.
Conducted cash transactions and maintained accurate records during opening and closing procedures.
Utilized Excel to create and maintain labor logs, complete opening/closing reports, and track operational data.
Managed staff rotation at water slides, monitored line queues, and updated line reservation system (ZoomPass) based on hourly attendance counts.

Tropical Smoothie Cafe

08.2021 - 12.2023

Oversaw daily operations to ensure timely and efficient customer service, including managing orders, food preparation, and smoothie production.
Addressed customer complaints and inquiries professionally to maintain satisfaction and resolve issues promptly.
Monitored and coordinated staff breaks to ensure compliance with labor laws and employee needs.
Managed closing procedures, including cleaning and sanitizing the store, logging daily profits, and filing financial reports in the system.
Performed cash handling duties, including making bank deposits and reconciling sales at the end of shifts.
Delegated tasks effectively to team members, ensuring smooth workflow during peak hours and closing operations.

The American College of Greece

Athens, Greece

01-2028

The Ohio State University

Remote Courses

08-2023