George Kamlet
Columbus
Overview
5
5
years of professional experience
Work History
Team Lead
Zoombezi Bay
06.2020 - Current
- Supervised and managed 5–12 team members per shift, ensuring smooth operations and effective task delegation.
- Ensured compliance with labor laws by monitoring and coordinating breaks for minors and other team members.
- Handled customer relations, including addressing concerns, answering inquiries, and managing lost item logs to provide exceptional guest experiences.
- Conducted cash transactions and maintained accurate records during opening and closing procedures.
- Utilized Excel to create and maintain labor logs, complete opening/closing reports, and track operational data.
- Managed staff rotation at water slides, monitored line queues, and updated line reservation system (ZoomPass) based on hourly attendance counts.
Lead
Tropical Smoothie Cafe
08.2021 - 12.2023
- Oversaw daily operations to ensure timely and efficient customer service, including managing orders, food preparation, and smoothie production.
- Addressed customer complaints and inquiries professionally to maintain satisfaction and resolve issues promptly.
- Monitored and coordinated staff breaks to ensure compliance with labor laws and employee needs.
- Managed closing procedures, including cleaning and sanitizing the store, logging daily profits, and filing financial reports in the system.
- Performed cash handling duties, including making bank deposits and reconciling sales at the end of shifts.
- Delegated tasks effectively to team members, ensuring smooth workflow during peak hours and closing operations.
Education
Ph.D. - Forensic Pychology
The American College of Greece
Athens, Greece 01-2028
Associate of Arts - Behavioral Sciences
The Ohio State University
Remote Courses08-2023
Skills
- Athletic Focus and Discipline: Amateur kickboxer (Greek Kickboxing Association), demonstrating commitment, perseverance, and focus
- Fluent in Greek: Strong communication skills in both English and Greek
- Customer Service Excellence: Skilled at resolving customer concerns, answering inquiries, and ensuring guest satisfaction
- Team Leadership: Proven ability to coordinate, motivate, and manage teams to achieve operational goals
- Type One Thinker: Effective under pressure; quick decision-making and problem-solving in high-stress situations
- Personable and Social: Highly approachable and skilled at building rapport with customers and team members
Timeline
Lead
Tropical Smoothie Cafe
08.2021 - 12.2023
Team Lead
Zoombezi Bay
06.2020 - Current
Ph.D. - Forensic Pychology
The American College of Greece
Associate of Arts - Behavioral Sciences
The Ohio State University