Overview
Work History
Education
Skills
Timeline
Generic

George Kamlet

Columbus

Overview

5
5
years of professional experience

Work History

Team Lead

Zoombezi Bay
06.2020 - Current
  • Supervised and managed 5–12 team members per shift, ensuring smooth operations and effective task delegation.
  • Ensured compliance with labor laws by monitoring and coordinating breaks for minors and other team members.
  • Handled customer relations, including addressing concerns, answering inquiries, and managing lost item logs to provide exceptional guest experiences.
  • Conducted cash transactions and maintained accurate records during opening and closing procedures.
  • Utilized Excel to create and maintain labor logs, complete opening/closing reports, and track operational data.
  • Managed staff rotation at water slides, monitored line queues, and updated line reservation system (ZoomPass) based on hourly attendance counts.

Lead

Tropical Smoothie Cafe
08.2021 - 12.2023
  • Oversaw daily operations to ensure timely and efficient customer service, including managing orders, food preparation, and smoothie production.
  • Addressed customer complaints and inquiries professionally to maintain satisfaction and resolve issues promptly.
  • Monitored and coordinated staff breaks to ensure compliance with labor laws and employee needs.
  • Managed closing procedures, including cleaning and sanitizing the store, logging daily profits, and filing financial reports in the system.
  • Performed cash handling duties, including making bank deposits and reconciling sales at the end of shifts.
  • Delegated tasks effectively to team members, ensuring smooth workflow during peak hours and closing operations.

Education

Ph.D. - Forensic Pychology

The American College of Greece
Athens, Greece
01-2028

Associate of Arts - Behavioral Sciences

The Ohio State University
Remote Courses
08-2023

Skills

  • Athletic Focus and Discipline: Amateur kickboxer (Greek Kickboxing Association), demonstrating commitment, perseverance, and focus
  • Fluent in Greek: Strong communication skills in both English and Greek
  • Customer Service Excellence: Skilled at resolving customer concerns, answering inquiries, and ensuring guest satisfaction
  • Team Leadership: Proven ability to coordinate, motivate, and manage teams to achieve operational goals
  • Type One Thinker: Effective under pressure; quick decision-making and problem-solving in high-stress situations
  • Personable and Social: Highly approachable and skilled at building rapport with customers and team members

Timeline

Lead

Tropical Smoothie Cafe
08.2021 - 12.2023

Team Lead

Zoombezi Bay
06.2020 - Current

Ph.D. - Forensic Pychology

The American College of Greece

Associate of Arts - Behavioral Sciences

The Ohio State University

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George Kamlet