George Syrmpas
IT Support
Anoixi
Summary
Self-motivated and result driven professional with exceptional analytic skills along with demonstrated experience in IT industry., Financial Payment Industry, Multi-Acquiring Services and Payment Schemes Regulations. Accomplished and fluent communicator with strong decision-making, customer focused and problem solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
IT VIP Support
Public Power Corporation
05.2023 - Current
- PC Auto Pilot Deployment (Microsoft Azzure), User Set Up, Responsible to record IT Daily Tasks (Provide documentation which will be used as Company Policy), Printer and Scanner Installation, Understanding strategic business needs and plans for growth, Monitoring the quality of IT services, Analyzing the design of technical systems and business models and Utilizing IT data for business insights, Analyzing business needs, Sourcing and implementing new business technology and Finding technological solutions to business requirements, Producing reports on application development and implementation, Running A/B tests and analyzing data.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Processing Customer Operations Specialist
Nexi
10.2016 - 05.2023
- Business Continuity Leader for Call Center and Industrial Services, User Management of 22 Applications for internal Users and Application owner of 10 vendor apps (maintenance-migration to new infra), Internal (unofficial) compliance officer of GRC Operations, Liaising between the IT department and the executive branch, Understanding strategic business needs and plans for growth, Monitoring the quality of IT products and services, Analyzing the design of technical systems and business models and Utilizing IT data for business insights, Analyzing business needs, Sourcing and implementing new business technology and Finding technological solutions to business requirements, Producing reports on application development and implementation, Running A/B tests and analyzing data, Analyzing data to inform business decisions, Monitoring of Licenses/Certifications in order to proceed with Renewal on time, Also Monitoring of Vendor Scorecards.
Customer Service Web Banking Representative
Nexi Processing (πρώην First Data Hellas)
09.2013 - 10.2016
- Inbound calls of Alpha Bank Clients regarding individual and company web banking users, Shift manager for SLA monitoring.
Customer Service Representative
Nexi Processing (πρώην First Data Hellas)
11.2006 - 09.2013
- Inbound calls of Alpha Bank Clients regarding cards and loans.
Education
BSc in Agricultural Science -
University of Athens
09.1998 - 02.2008
Skills
MS Officeundefined
Military Service Obligations
Fulfilled
Telephone Number
6974447009
Personal Information
- Date of Birth: 04/16/1979
- Nationality: Greek
- Marital Status: Married
References
Available Upon Request
Timeline
IT VIP Support
Public Power Corporation
05.2023 - Current
Processing Customer Operations Specialist
Nexi
10.2016 - 05.2023
Customer Service Web Banking Representative
Nexi Processing (πρώην First Data Hellas)
09.2013 - 10.2016
Customer Service Representative
Nexi Processing (πρώην First Data Hellas)
11.2006 - 09.2013
BSc in Agricultural Science -
University of Athens
09.1998 - 02.2008
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