Georgia Athanasopoulou
Business Banking Expert
Athens,I
Summary
Extensive experience in Retail Business Banking with a focus on customer service, relationship management, and project management. Proven ability to develop and manage customer portfolios, identify new business opportunities, and drive sales growth. Skilled in project management methodologies, process improvement, and change management. Adept at collaborating with internal teams and external partners to achieve business objectives.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Head of Support Retail Business Banking/Project Management, Scrum Team
Eurobank
03.2023 - Current
- Coordination for providing the necessary support to network branches and sector coordinators, in order to ensure continuous information for correct use of tools and adherence to specifications and procedures in cooperation with all involved areas. Management, coordination and development of human resources of responsibility as well as coordination and guidance in various work groups.
- Supervision of the RBB Tools systems/applications used by the Business Units and the main KPI's for organization, analysis, planning and coordination of actions related to the correct operation for corrective actions, on technical and systemic issues.
- Cooperation with all areas of the Bank to identify existing problems and submit proposals to design new simplified and optimized procedures and systems. Monitoring the implementation of Audit & Compliance procedures, policies and issues concerning the RBB Segment and action taking for Portfolio Quality, Regulatory Framework, Data & Risk Key indicators regarding RBB Products & Services Pricing Policy Control.
- Project management of strategic projects for the Retail Business Banking Segment by leading project teams to deliver and ensure top quality throughout the project. Supporting the transformation journey from strategy to execution, focusing on business models transformation and operational excellence. Working on large scale transformation projects and participationon multidisciplinary teams. e.g. New Products development and promotion, Redesign Lending Process, New Support Platforms, Credit Optimization, Loan Simplification, People motivation, ESG, OSI, Automated Customer Assignment, Segment Operating Model, Selling Model, Reporting.
- Managing projects from a technical perspective with top-down oversight throughout the entire execution, ensuring adherence to PM Methodologies (Waterfall and/or Agile) and familiarity with business / process analysis and documentation methodologies, process improvement techniques, and experience with Design Thinking methodologies and Change Management principles. Define scope aligning with strategic business and organizational objectives, expected deliverables, aligning stakeholders and influencing decision processes, determining success metrics, and track against milestones. Managing changes to the project scope and monitoring risks proactively and take mitigation actions and contingency planning.
- Direct ownership of user stories or specific tasks within the project as an Agile team member., performance evaluation and estimation of task timelines, collaboration with the product owner and other team members and participation in the entire Agile process, including planning, execution, and review.
- Be valuable member of the team that handle the On Site Inspection (OSI) of selected Small Business borrowers to confirm the Lending process of and origination guidelines, credit quality review and regulatory compliance.
Retail Business Banking Segment Senior Support Officer-Project/Systems & Lean Processes
Eurobank
06.2022 - 05.2023
- Close collaboration with retail network executives to facilitate and provide specialized support in customer daily tasks and to ensure utilization of provided tools, systems and compliance with specifications and procedures.
- Proactively research market trends and monitor the competition to identify areas of improvement and implement innovative corrective actions that meet challenges and leverage growth opportunities for customer needs and experience.
- Project management of IT Projects and monitoring of all RBB Segment related workflows and processes by identifying, analyzing, grouping and prioritizing and collaboration with other departments (Organization, IT, Strategy).
- Active member of a special agile team with the aim of e2e improvement of the lending process redesign. Participation in teams dealing with application improvements and process simplification (lean processes).
Sector Business Banking Development Manager Assistant
Eurobank
06.2019 - 05.2022
- Coaching Sector RBB executives by providing support and specialized knowledge at the level of functions, services and products in sales matters through on the job training and participating in customer relationship management by consulting of new procedures, policies and sales efforts. Continuous information and guidance Branches and Regional Market Managers, regarding the goals and priorities of the Sector RBB priorities.
- Monitor and analyze reports on the progress of the Sector's results, monitor market trends and competition, design a work development plan, implementation of targeted corrective actions through events and training at any level needed.
- Collect proposals from the network for new products, services, sales tactics, and work with relevant central agencies to either solve any specific problem or highlight gaps in existing procedures and policies.
- Participate at the implementation process of the business plan of the Sector, ensure adoption and common understanding across the Sector of promotions and harmonize the network in common actions and goals.
- Participate on the design phase of a key transformation initiative, the Credit Underwriting Project, with deliverables such as SB automation, the implementation of the Digital Credit Paper for the SME segment and the development of an Early Warning System for the Bank.
Head of Regional Market for Retail Business Banking
Eurobank
05.2017 - 05.2019
- Management and development of the assigned SMEs customer portfolios (up to 5m € turnover), identify and pursue new business opportunities by analyzing, investigating, and consulting on their business activities as well as their personal needs.
- Assess and process financial statements and investment plans of SMEs, in close collaboration with their financial departments. Management of daily operations ensuring compliance with all banking regulations, policies, and procedures to mitigate operational risks.
- Development of the business plan of the Regional Market for RBB and implementation of sales strategies to drive revenue growth and achieve sales targets for various banking products and services.
- Supervision, motivation, coaching, and development of the Retail Business Banking Relationship Managers of the regional Market to ensure their engagement and upskilling.
Retail Business Banking Relationship Manager
Eurobank
02.2006 - 03.2017
- Responsible of the assigned Retail Business Banking customers portfolio for business with turnover up to 5 million Euros, by managing everyday operational transactions and developing collaborative relationships covering all their business and personal banking needs and identifying new business opportunities.
- Preparation of credit approval proposals and periodic reviews. Analysis and evaluation of companies’ financial data and recommendation for financing. Collaboration with internal teams (Credit Risk and Compliance), to ensure that all customer activities comply with the Bank’s policies and regulations, promotion bank's financial products based on the Bank’s framework operations procedures and practices.
Customer Service Officer, Branch Network
Eurobank
05.2005 - 01.2006
- Assist customers with account management for everyday cash transactions, and advice for banking products, services, business, and consumer needs.
- Adhere strictly to bank policies, procedures, and regulatory guidelines, ensuring positive customer experiences and maintaining the bank’s image.
Education
Bachelor of Science - Mathematics
National Kapodistriakon University of Athens
Greece 04.2001 -
Skills
Customer Relationship Management (CRM)
Timeline
Head of Support Retail Business Banking/Project Management, Scrum Team
Eurobank
03.2023 - Current
Retail Business Banking Segment Senior Support Officer-Project/Systems & Lean Processes
Eurobank
06.2022 - 05.2023
Sector Business Banking Development Manager Assistant
Eurobank
06.2019 - 05.2022
Head of Regional Market for Retail Business Banking
Eurobank
05.2017 - 05.2019
Retail Business Banking Relationship Manager
Eurobank
02.2006 - 03.2017
Customer Service Officer, Branch Network
Eurobank
05.2005 - 01.2006
Bachelor of Science - Mathematics
National Kapodistriakon University of Athens
04.2001 -
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