Georgia Fragkiadaki
An Education, Psychology And Customer Experience Enthusiast
Summary
Customer Experience Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Appointed as head trainer for all new front desk staff.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Guest Relations Officer
Stella Hotels Collection
Heraklion, Crete
04.2019 - 10.2022
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
- Coached and developed associates to improve soft skills and recovery techniques.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients. Coordinated private events for special occasions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Receptionist
Alpenresidenz Ballunspitze
Tirol, Galtür
12.2019 - 03.2020
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Guest Relations Officer
Ikos Resorts (Ikos Olivia)
Gerakini, Halkidiki
04.2018 - 10.2018
- Greeted guests upon arrival and offered assistance for a seamless check-in process.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Recommended hotel services or amenities that guest may find useful.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Deluxe Concierge
Guest Relations Officer
Anissa Beach
Heraklion, Crete
04.2017 - 10.2017
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
- Maintained consistent positive customer feedback.
- Restaurant Hostess.
- Encountered and interacted with the guest in the different hotel departments.
- Promoted the hotel activities and services.
Restaurant Hostess
Creta Maris, Metaxa Hospitality Group
Heraklion, Crete
04.2016 - 10.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Monitored front entrance for new guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Reported problematic guests to management to foster safe and pleasant environment.
Bakery Cashier
Kritikos Fournos
Heraklion, Crete
08.2014 - 09.2015
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Offered every customer exceptional service and learned regular customers' preferences.
- Stocked and faced bakery cases with daily offerings.
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
German Language Teacher (Internship)
6. High School Stavroupoli
Thessaloniki
05.2014 - 05.2014
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
German Language Teacher (Internship)
Goethe Institut
Thessaloniki
04.2014 - 04.2014
- Tutored and assisted children in small groups to help master assignments and reinforce learning concepts.
Education
Bachelor's Degree - German Language And Literature
Aristoteles University Thessaloniki
Thessaloniki Greece 10.2010 - 04.2017
Master of Education - Special Education
Frederick University Cyprus
Cyprus 10.2022 - Current
Skills
Hospitality best practices
undefinedCertification
Certified Front Office Agent, Vellum
Timeline
Master of Education - Special Education
Frederick University Cyprus
10.2022 - Current
Receptionist
Alpenresidenz Ballunspitze
12.2019 - 03.2020
Guest Relations Officer
Stella Hotels Collection
04.2019 - 10.2022
Guest Relations Officer
Ikos Resorts (Ikos Olivia)
04.2018 - 10.2018
Guest Relations Officer
Anissa Beach
04.2017 - 10.2017
Restaurant Hostess
Creta Maris, Metaxa Hospitality Group
04.2016 - 10.2016
Bakery Cashier
Kritikos Fournos
08.2014 - 09.2015
German Language Teacher (Internship)
6. High School Stavroupoli
05.2014 - 05.2014
German Language Teacher (Internship)
Goethe Institut
04.2014 - 04.2014
Bachelor's Degree - German Language And Literature
Aristoteles University Thessaloniki
10.2010 - 04.2017
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