GEORGIA GKIOKA
ATHENS
Summary
Medical Assistant with over 3 years of professional experience. Eager to use impeccable patient consulting and management skills to support excellence.
Reliable, ethical healthcare provider with the ability to stay calm and intervene during crises, facilitate groups and collaborate on multidisciplinary teams.
Proven ability to build positive client relationship, physicians and other medical professionals and providing excellent quality of work.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Medical Administrative Specialist & Consultant
Plastic Surgery Clinic, Gkritzalis Dimitrios
05.2023 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supervising of Marketing and Sales services
- Provided executive leadership to finance, planning, and operations for all client programs and internal processes.
- Strong relationship building with clients, key stakeholders, and employees to determine business needs and goals.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Digitalization of work flow through mobile apps and software
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Medical Administrative Assistant
Child Psychiatrist Clinic-Kanellopoulos Athanasios
10.2021 - Current
- Clinic Management
- Registered patients and completed associated paperwork for accurate records.
- Adhered to strict security and privacy guidelines to protect patient privacy.
- Maintained and updated patient records, archive and medical documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted in the training of new administrative staff members.
- Managing patient flow and utilizing scheduling strategies.
- Provided prompt, polite and professional in-person and telephone customer service management
- Managed front desk operations through the implementation of an effective filing system for patient documentation.
- Generated reports and logged patient information for reliable records.
Nursing Assistant Intern
Medecins Du Monde, Henry Dunant Hospital Center
11.2018 - 02.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted thorough pre-appointment screenings, gathering essential information from patients that allowed healthcare professionals to make informed decisions regarding appropriate treatments.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Regularly monitored vital signs and reported any abnormal findings to supervising nurse or physician in a timely manner.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Nursing Assistant Intern
ATH General Hospitals Evangelismos & Ippokrateio
11.2018 - 02.2022
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Regularly monitored vital signs and reported any abnormal findings to supervising nurse or physician in a timely manner.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
- Provided support during medical procedures, ensuring patient safety and wellbeing.
Clinical Nurse Assistant
Urology & Andrology Clinic, Fiamegos Alexandros
07.2020 - 10.2021
- Assistance in Surgery operations daily
- Assessing vital signs, performing blood draws, and administering medications.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated hygiene management
- Daily management of patients medical records, scheduling appointments
- Communication and organizational skills through working on several medical group projects
- Participated in team projects/surgeries, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Science - Nursing
QUEEN MARGARET UNIVERSITY
Greece 06.2023
Certification - DIGITAL MARKETING AND E-COMMERCE EXECUTIVE
UCERT
Greece11.2021
Skills
LANGUAGE SKILLS
Mother tongue(s): Greek
Other language(s): English
LISTENING C2 /READING/ C2 /WRITING C1
SPOKEN PRODUCTION C2 /SPOKEN INTERACTION C2
DIGITAL SKILLS
Excellent Office Skills / Mailing Skills / Marketing / Online Marketing
Timeline
Medical Administrative Specialist & Consultant
Plastic Surgery Clinic, Gkritzalis Dimitrios
05.2023 - Current
Medical Administrative Assistant
Child Psychiatrist Clinic-Kanellopoulos Athanasios
10.2021 - Current
Clinical Nurse Assistant
Urology & Andrology Clinic, Fiamegos Alexandros
07.2020 - 10.2021
Nursing Assistant Intern
Medecins Du Monde, Henry Dunant Hospital Center
11.2018 - 02.2022
Nursing Assistant Intern
ATH General Hospitals Evangelismos & Ippokrateio
11.2018 - 02.2022
Bachelor of Science - Nursing
QUEEN MARGARET UNIVERSITY
Certification - DIGITAL MARKETING AND E-COMMERCE EXECUTIVE
UCERT
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