Georgia Τhessalonikeos
Athens
Summary
Dynamic client relationship and operations professional with over 15 years of experience in customer-focused roles, specializing in aviation and workspace management. Proven expertise in account coordination, stakeholder management, and delivering exceptional service that enhances client satisfaction and retention. Strong interpersonal skills, combined with a proactive, solution-oriented approach, facilitate effective collaboration across multicultural teams, driving performance and operational efficiency. Committed to leveraging skills and experience to foster growth and explore new opportunities for collaboration with like-minded professionals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Manager
IWG
2025.09 - Current
- Supervised daily operations and commercial performance of flexible workspace center, focusing on delivering outstanding customer service.
- Oversaw portfolio of corporate clients, cultivating robust relationships to drive retention and loyalty.
- Monitored and improved client experience by identifying and resolving issues, ensuring service excellence.
- Maximized revenue by recognizing upselling opportunities and managing comprehensive sales processes, including client tours, proposal negotiations, and onboarding.
- Managed cross-functional team interactions via ticketing systems to enhance efficiency in addressing operational and technical issues.
- Directed CRM records management to ensure precision in reporting and documentation.
- Facilitated sales cycle by conducting client tours, preparing tailored proposals, negotiating service solutions, and onboarding new clients.
- Oversaw contract renewals and account status, proactively mitigating risks to enhance client retention.
Philologist - Parallel Support Educator
40th Junior High School of Grava
2024.12 - 2025.06
- Delivered individualized academic and emotional support to students with learning differences in mainstream classroom environments.
- Tailored and differentiated curriculum content to address diverse educational needs.
- Facilitated collaboration among classroom teachers, school psychologists, and parents to develop and implement individualized education plans (IEPs).
- Analyzed student progress data and implemented tailored support strategies to enhance overall learning experiences.
Cabin Supervisor
Emirates Airlines UAE
2019.07 - 2024.08
- Delivered exceptional customer service by implementing effective solutions to address issues and strengthen customer relationships.
- Supported multicultural crew through leadership, mentoring and effective team management improving team dynamics and performance
- Oversaw cabin crew performance, ensuring strict adherence to safety protocols and service standards.
- Provided personalized attention to VIP Customers, ensuring discretion and satisfaction.
- Fostered a culture of Service Personality, leading by example to enhance team dynamics and customer experience.
- Conducted pre-flight briefings, aligning team focus with company guidelines and flight objectives.
- Embodied the role of brand and customer ambassador, projecting a positive and professional image on behalf of the company.
Premium Cabin Flight Attendant
Emirates Airlines UAE
2013.04 - 2019.06
- Executed flight and emergency protocols to guarantee passenger safety.
- Completed advanced first aid and medical response certification, equipping with essential skills for effective emergency care.
- Excelled in delivering tailored customer service solutions to meet the unique needs of a diverse client base.
- Enforced rigorous privacy and confidentiality standards to safeguard sensitive information.
- Facilitated exceptional service excellence in catering operations to enhance client satisfaction.
- Executed effective time management and multitasking strategies to enhance productivity in demanding situations.
- Demonstrated capacity to exceed performance targets in high-pressure environments.
Owner and Operational Manager
Self-Employed
2011.12 - 2013.04
- Strategically administered annual budgets, ensuring stringent cost control and financial discipline.
- Championed the implementation of policies and standard operating procedures to drive continuous improvement.
- Developed comprehensive safety action plans and quality initiatives, enhancing operational excellence.
- Fostered and maintained robust relationships with clients and vendors, bolstering business reputation.
- Expertly handled administrative duties and swiftly resolved customer service issues, ensuring satisfaction.
Personal Assistant
LIFO newspaper
2011.01 - 2011.12
- Expertly coordinated meetings and appointments for senior executives.
- Efficiently processed and responded to all incoming requests.
- Managed and optimized databases and filing systems with precision.
- Developed and upheld comprehensive administrative systems.
- Crafted high-quality reports, presentations, and executive briefs.
- Expanded expertise in legal aspects of recruitment and onboarding processes.
Private Tutor of Special Education
Freelance
2009.09 - 2011.12
- Crafted and implemented tailored learning activities, ensuring materials met the diverse needs of special education students.
- Sustained consistent engagement with students, delivering constructive feedback to foster academic growth.
- Partnered effectively with parents, external organizations, and specialists to optimize educational outcomes.
- Promoted individual growth through dedicated tutorial guidance and supportive pastoral care.
- Conducted thorough assessments of student abilities, monitored behavioral trends, and coordinated targeted interventions.
Education
Certificate - Human Resources Management and Services
University of Cape Town
2024-05
Master's degree - Special Education and Teaching
European University Cyprus
2021-07
Bachelor degree - Secondary Education and Teaching
National & Kapodistrian University of Athens
Athens2012-05
Skills
- Customer relationship management
- Client service and support
- Daily operations management
- Problem-solving
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Decision-making
- Administrative support
- Discretion & Confidentiality
- Exceptional Service Standards
- Cultural Awareness & Etiquette
- Flexibility & Adaptability
- Attention to Detail
Certification
- Oct 2022 - Oct 2022 Hospitality Learning Experience EHL
- Jun 2024 - Jun 2024 First Aid, CPR & AED EMIRATES airlines
LANGUAGES
Greek
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Community Manager
IWG
2025.09 - Current
Philologist - Parallel Support Educator
40th Junior High School of Grava
2024.12 - 2025.06
Cabin Supervisor
Emirates Airlines UAE
2019.07 - 2024.08
Premium Cabin Flight Attendant
Emirates Airlines UAE
2013.04 - 2019.06
Owner and Operational Manager
Self-Employed
2011.12 - 2013.04
Personal Assistant
LIFO newspaper
2011.01 - 2011.12
Private Tutor of Special Education
Freelance
2009.09 - 2011.12
Master's degree - Special Education and Teaching
European University Cyprus
Bachelor degree - Secondary Education and Teaching
National & Kapodistrian University of Athens
Certificate - Human Resources Management and Services
University of Cape Town