Georgia Mantalia

• Lead distribution agreements across Cyprus and Malta, managing strategic partnerships with local distributors.
• Oversee B2B partnerships in Greece, ensuring commercial alignment with company strategy and long-term value creation.
• Direct Greek public tenders participation, managing pricing strategies, contract negotiations, and margin optimization.
• Full P&L responsibility (~€20M) across multiple markets, driving revenue growth and profitability through strategic resource deployment and accurate forecasting.
• Collaborate with regional and cluster leadership to define and execute commercial strategies across hybrid go-to-market models.

Achievements:

• Established an integrated framework for strategic account management across three markets, improving efficiency and margin control.
• Strengthened business continuity and regional visibility through advanced forecasting and performance reporting.

• Led a multifunctional team of 7, driving end-to-end customer operations and ensuring alignment with country commercial priorities across Retail and Hospital segments.
• Partnered cross-functionally with Sales, Finance, and Supply Chain to optimize pricing accuracy, demand forecasting, and rebate management.
• Drove key KPIs (OTIF, returns, service level) to support top-line growth and operational excellence.
• Acted as SAP SD Key User, leading system implementation that simplified order-to-cash processes.

Achievements:

• Built and established the new Customer Service function during Viatris’ integration, ensuring seamless business continuity.
• Delivered a major SAP system transformation supporting scalability and operational integration.

• Managed a portfolio of 12,000+ accounts (hospitals, wholesalers, pharmacies, exports), leading a team of 3 in operations.
• Directed transition of distribution operations to 3PL (DIAKINISIS S.A.) without supply disruptions.
• Managed stock allocation with Commercial and Supply teams, supporting sales execution and customer satisfaction.

• Coordinated order-to-delivery activities for 8,000+ clients, maintaining compliance with KPIs (OTIF, lead time, cost).
• Created KPI dashboards for Country Manager, supporting business reviews and decisions.
• Supported ERP migrations and entity integrations, improving reporting accuracy and efficiency.

• Managed key accounts, ensuring timely delivery, stock control, and adherence to credit policies.
• Partnered with Sales to support trade performance and achieve annual collection targets.