Traveling
GEORGIOS DIAMANTIS
Toll Collector-Cashier
Ioannina
Summary
Proven multitasker and dependable team player, excelled at Aktor Concessions SA by enhancing operational efficiency and ensuring customer satisfaction. Skilled in basic accounting and interpersonal communication, adept at handling money and resolving inquiries promptly. Achieved smooth operations during peak hours, demonstrating strong organizational and detail-oriented capabilities.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Toll Collector - Cashier
Aktor Concessions SA
01.2021 - Current
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in English and Greek to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
Hotel Receptionist
Hermes Studios
12.2006 - 07.2014
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Internship Student
National Bank of Greece
11.2016 - 04.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Science - Accounting And Finance
Technological Educational Institute of Epirus
Preveza 09.2010 - 10.2017
Skills
Multitasking proficiency
Dependability
Basic accounting
Interpersonal communication skills
Money Handling
Organized and detail-oriented
Excellent communication skills
Certification
Michigan Language Assessment ECPE
Interests
Hiking
Theater
Music
Timeline
ECDL Advanced
12-2022
Toll Collector - Cashier
Aktor Concessions SA
01.2021 - Current
Michigan Language Assessment ECPE
05-2018
Internship Student
National Bank of Greece
11.2016 - 04.2017
Bachelor of Science - Accounting And Finance
Technological Educational Institute of Epirus
09.2010 - 10.2017
Hotel Receptionist
Hermes Studios
12.2006 - 07.2014
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