Years of management experience
Georgios Kaminaris
Brno
Summary
Motivational leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance while also equipped to plan, lead and optimise operations for changing landscape.
Overview
5
5
10
10
Years of coaching and teaching experience
Work history
Team Manager
DeliveryHero/E-food
Athens
01.2023 - Current
- Coaching and guiding experts to meet KPI and non-KPI goals
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Collaborating with multiple different Performance Coaches to create unified processes for various departments
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Frequent Auditing and Quality checking on excellence and customer care teams.
Team Manager
AT&T
Brno
03.2021 - 12.2022
- Uverse - Brno, Czechia
- Coaching and motivating experts to meet KPI and non-KPI goals
- Organizing and running projects and test trials for Brno center
- Part of systems team and in frequent contact with M&P to bring alignment to processes
- Worked with operations managers in accordance with PowerBI reports to present trends and advise on courses of action
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Set achievable targets, motivating team to swiftly progress and achieve in line with company goals.
Customer Care Supervisor
AT&T
10.2019 - 03.2021
- Dealt with customer escalations
- Part of multiple projects for the department
- Collaborated with management team members to create call centre objectives.
- Coordinated training opportunities to promote customer service excellence amongst staff.
- Calculated waiting calls and call abandonment to develop service improvement strategies.
- Reduced average customer call times through targeted training in quality control.
- Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.
Customer Care Specialist
AT&T
12.2018 - 10.2019
- First line of support to customers
- Supported a wide range of issues and line of business (Uverse TV, fiber and cooper Internet, Email, DTV stream, DTV)
- Expert of the month (March 2019, April 2019, June 2019, October 2019)
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Established positive relationships with clients by going extra mile to build rapport.
- Tracked orders and processed refunds for new and existing customers.
- Liaised with team to develop strategies in improving customer service.
- Recorded and processed customer data accurately.
Freelance teacher
-
Athens
12.2013 - 09.2018
- Covered engineering, general mathematics, general IT and physics subjects
- Prepared lesson content and delivery in line with curriculum guidelines.
- Identified student strengths and weaknesses, providing constructive feedback to improve results.
- Established clear learning outcomes and targets for different abilities.
- Engaged students with lesson materials by building positive rapport.
- Reported on students' progress and attitude to learning at parent-teacher meetings.
- Transformed complex concepts into understandable, useful information for improved subject comprehension.
Education
Master of Business Administration -
EDU Effective BusinessSchool
Prague2023
Diploma -
Civil engineer and Education
Athens, Attica2015
Skills
- Experienced mentor
- Coaching
- Team leadership
- Exceptional communicator
- Strategic problem-solving
- Training and development expertise
- Agile project management
- Opportunities identification and creation
- SMART goal setting
- Outside-the-box and analytical thinking
- Resourcefulness
- Presentation skills
- Ms Office (Excel, Word, PowerBI, Power point)
- Gsuite (Gmail, Drive, Docs, Sheets, Slides, Forms, Sites)
- Change management
- Experience with CRM systems
- Auditing
- Quality Assurance
Languages
English
Fluent
Greek
Native
German
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Team Manager
DeliveryHero/E-food
01.2023 - Current
Team Manager
AT&T
03.2021 - 12.2022
Customer Care Supervisor
AT&T
10.2019 - 03.2021
Customer Care Specialist
AT&T
12.2018 - 10.2019
Freelance teacher
-
12.2013 - 09.2018
Master of Business Administration -
EDU Effective BusinessSchool
Diploma -
Civil engineer and Education
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