Georgios Kokkaliaris
Customer Support Representative
Athens,Attiki
Summary
Organized customer support professional with hands-on experience in fintech onboarding and problem resolution across departments. Actively pursuing a mechanical engineering degree, showcasing technical expertise and strong communication abilities. Proven track record in developing clear documentation and effectively addressing complex challenges in operational and customer service settings.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Support Representative
Everypay SA
06.2024 - Current
- direct customer support providing high-quality service to merchants via phone and email
- accountable for on-call initial incident response with critical systems.
- Streamline merchant and marketplace onboarding process by supervising configuration and ensuring successful activation
- collaborate with KYC, BD, finance, and tech teams to manage client issues
- Manage back-office systems for card acquiring in conjunction with card issuing operations.
- develop internal manuals for key projects involving POS merchant onboarding and consumer card issuance support.
- Guide new team members on service protocols, system tools, and strategies for effective issue resolution.
Education
Master of Science - Mechanical Engineering
University of West Attica, School of Engineering
AthensSkills
client assistance and onboarding
JIRA reporting
Grafana and Metabase
Documentation writing (manuals & SOPs)
Payment Operations
CRM administration
Interdepartmental collaboration
Microsoft Excel and Office Multitasking skills
Certification
Negotiation Professional Certificate American Negotiation Institute
Timeline
Customer Support Representative
Everypay SA
06.2024 - Current
Master of Science - Mechanical Engineering
University of West Attica, School of Engineering