Preparation of the restaurant (mise en place),cutlery and glass polishing, table setup, restock of the wine cava.
Welcoming of the guests and taking the drinkand food order via PDA.
Wine presentation - opening, coffee, soft drinks and basic cocktail making.
Guest service during the operation of the restaurant.
Preparation of the daily essential lists for the Front Desk, Housekeeping, Room and Mini Bar services.
Filing of room charges documents.
Check-in & check-out of the guests, receiving tax, accommodation and extra payments.
Complaint management.
Providing information to the hotel departments as well as to the guests.
Preparation of the room keys according to the allocation.
Management of room changes
Cash register closure.
Reservation making for transfers & A La Carte restaurants.
Protel (PMS)
PDA
Microsoft