Georgios Kougioumtsidis
Summary
Hospitality student with three years of experience at top hotel brands in Greece, known for exceptional guest service and adaptability. Passionate for creating memorable stays and a strong track record in high-quality customer care.
Overview
2025
2025
years of professional experience
2026
2026
years of post-secondary education
Work History
Guest Service Agent
Costa Navarino The Romanos Luxury Collection
Romanos, Messenia
06.2024 - 09.2024
- Welcoming guests according to Marriott's Brand Standards.
- Check in or check out process.
- Concierge Assistance
- Problem Resolution: Address and resolve guest issues or complaints promptly and tactfully, ensuring a high level of satisfaction.
- Reservation Management, Payment Handling, Documentation.
- Enhancing the Luxury Experience to Marriott Bonvoy Members, Promoting Resort Experiences.
Front Office Agent
Mitsis Rodos Village
Kiotari, Rhodes
06.2022 - 10.2022
- Preparation of essential lists for the Front Desk, Housekeeping, Room and Mini Bar services.
- Check-in & check-out of the guests, receiving tax, accommodation and extra payments.
- Complaint management.
- Providing information to guests and colleagues. Preparation of the room keys according to the allocation. Management of room changes.
- Cash register closure.
- Reservation making for transfers & A La Carte restaurants.
Assistant Waiter and Waiter
Ikos Odisia
Ypsos, Corfu
- Preparation of the restaurant (mise en place).
- Welcoming of the guests and taking the drink and food order via PDA.
- Wine presentation - opening, coffee, soft drinks and basic cocktail making.
- Guest service during the operation of the restaurant.
Education
Bachelor - Hospitality And Tourism Management
Queen Margaret University By Metropolitan College
ThessalonikiSkills
Hard Skills
- Protel, Opera (PMS)
- PDA
- Microsoft
- Word
- Excel
- PowerPoint
- Teams
- Outlook
- Windows
Soft Skills
- Disciplined
- Team Player
- Goal Oriented
- Need for knowledge and development
Languages
English
Proficient (C2)
Russian
Elementary (A2)
Greek
Native
References
References available upon request.
Timeline
Guest Service Agent
Costa Navarino The Romanos Luxury Collection
06.2024 - 09.2024
Front Office Agent
Mitsis Rodos Village
06.2022 - 10.2022
Assistant Waiter and Waiter
Ikos Odisia
Bachelor - Hospitality And Tourism Management
Queen Margaret University By Metropolitan College
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