Georgios Kouvaris
Nafpaktos
Summary
Hardworking, detail oriented and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through extensive years of performance. Skilled at management, logistics coordination, project management, business communication, customer service and problem solving. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Strong organizational and planning skills. Demonstrated success communicating and liaising across all department levels, discretely handling highly confidential information and managing multiple priorities. Effectively works independently or with a team to complete projects efficiently and on schedule,
Overview
8
8
years of professional experience
Work History
Surgical Services Manager and Coordinator
Pamel Vision And Laser Group
09.2017 - Current
- Kept practices, techniques, policies and procedures consistent with professional standards and regulatory agencies.
- Scheduled and Coordinated patients for surgical procedures: including collecting data and counseling them for pre/post operation procedures.
- Liaison between medical practice, surgical facilities, insurance companies and patients to ensure proper clinical protocol and ensuring a positive experience for patients.
- Expertise in medical insurance protocols and procedures in regards to surgical pre-op procedures.
- Expertise in Electronic medical records computer systems and scheduling software.
- Worked independent in a fast paced role which required frequent collaboration with various teams to execute projects.
Customer Service Specialist
Apple
08.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
Executive Assistant to the Managing Director
Gendler Dermatology
09.2017 - 11.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated liaison between medical practice and pharmaceutical companies.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Conducted inventory control and analyzed data to provide detailed reports and managed distribution.
Senior Manager of Protected Health Information-PHI
Pamel Vision And Laser Group
08.2015 - 09.2017
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted the successful implementation of Electronic Medical Records software resulting in improved patient care, and office productivity and efficiency.
- Lead and organized a team to digitize legacy paper records which spanned over a 10 year range. This was successfully done seamlessly and without errors while always adhering to HIPAA Privacy Policies.
- Trained administrative staff to adapt to new technologies and software systems efficiently, resulting in prompt adaption and improved productivity.
- Provided continuous technical support and guidance to senior executive staff and administrative employees.
Education
Bachelor of Arts - Political Science And Government
Queens College, City University of New York
New York, New York02.2012
Skills
- Operational Records Maintenance
- Decision-Making
- Information Systems Development
- Employee Training Program
- Service Utilization Improvements
- Interdepartmental Functions Coordination
- Critical Thinking
- Stakeholder Coordination
- Patient Relations
- Quality Control
- Patient Education and Counseling
- Administrative Staff Supervision
- Records Maintenance
- Schedule Management
- Electronic Medical Record Software
- Regulatory Requirements
- Health Information Systems
- HIPAA Guidelines
- Training and Mentoring
- Policy and Program Development
- Client Relations Management Platform
- Proficient and Fluent in English and Greek languages
- Proficient in SAP, enterprise resource planning software
- Proficient in Microsoft Office, Microsoft Excel
Languages
English, Greek
Native language
Timeline
Customer Service Specialist
Apple
08.2022 - 02.2023
Surgical Services Manager and Coordinator
Pamel Vision And Laser Group
09.2017 - Current
Executive Assistant to the Managing Director
Gendler Dermatology
09.2017 - 11.2018
Senior Manager of Protected Health Information-PHI
Pamel Vision And Laser Group
08.2015 - 09.2017
Bachelor of Arts - Political Science And Government
Queens College, City University of New York
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