Georgios Liapopoulos Adamidis

· Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.

· Ensure excellent service standards and maintenance of high customer satisfaction.

· Address complaints, errors, refunds, billing, and other queries.

· Select appropriate responses to customer issues and resolve them on a timely manner.

· Keep and update files that include customer's data and relevant communication regarding each incoming request.

· Listen to customer concerns and complaints, identify patterns and propose ways to proactively address them.

· Collaborate with different departments, share expertise and knowledge and contribute to a positive experience of our customers.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Collaborated with team members to share best practices, resulting in improved overall department performance.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Balanced competing priorities under pressure without compromising the quality of service provided.
• Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.

• Served as a reliable point of contact for end-users, providing timely technical support and guidance on various issues.
• Conducted regular audits of network equipment inventory to ensure optimal resource allocation and minimize unnecessary costs.

• Store preparation for customers
• Coffee and alcoholic beverage services
• Operation of OPAP machines for all types of games and for paying bills

• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
• Collaborated with team members to maintain high-quality service standards during peak travel times.
• Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
• Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.

· Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.

· Ensure excellent service standards and maintenance of high customer satisfaction.

· Address complaints, errors, refunds, billing, and other queries.

· Select appropriate responses to customer issues and resolve them on a timely manner.

· Keep and update files that include customer's data and relevant communication regarding each incoming request.

· Listen to customer concerns and complaints, identify patterns and propose ways to proactively address them.

· Collaborate with different departments, share expertise and knowledge and contribute to a positive experience of our customers.