Hi, I’m
Georgios Vloutis
Operational Support Specialist | Help Desk | Vodafone
Athens
Summary
Dedicated and highly motivated IT professional with a background in technical support and a strong foundation in problem-solving, teamwork, and adaptability. Award-winning Technical Support Engineer with expertise in troubleshooting, customer service, and IT infrastructure. Currently expanding skills in cybersecurity, seeking an opportunity to transition into an IT role.
Overview
24
years of professional experience
2
Certifications
1
Language
Work History
Vodafone
Operational Support Specialist | Help Desk | Voda
09.2025 - Current
Job overview
- Ensuring Retail Infrastructure Uptime, provide Operational Support for our ICT environment, performing First-Level Troubleshooting to reduce the load on Senior Engineering (COPS) and optimize the Ticket Lifecycle.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
VODAFONE
Technical Support Residential Consumer Fixed L1 Tech Support
12.2023 - 09.2025
Job overview
- Responsible for initial technical troubleshooting and support for residential fixed-line consumer services, consistently recognized for high performance and customer satisfaction, ranking among the top agents.
Several Teams
Basketball Coach
09.2003 - 12.2024
Job overview
- 22nd Primary School of Ilioupoli - Basketball Academies 2004
- A.O. Dafni Agiou Dimitriou - Youth-Cadet Teams 2005-2009
- Academy, Cadet and Youth Teams A.S.I. Argyroupoleos
- Assistant Coach B National League (scouting-game analysis) A.O. Egaleo 2009-2019
- A.O. Terpsithea - Pre-Cadet, Cadet, Youth Teams
- Promotion to A' Eskana Cadets
- Promotion to A' Eskana Youth
- Maintained position in A' Eskana Youth
- Three years Assistant Coach B' Eskana Men (scouting-game analysis)
- Assistant Coach C' National League A.O. Polykratis Samos
- Academy Teams G.S. Ilioupolis
- Assistant Coach C' National League E.S.K.D. Nea Ionia
- Academy Teams A.O. Kronos Agiou Dimitriou
- Academy Teams South Basketball Academy 2018-2019
- Head Coach A.O. Terpsithea B' Eskana Men (5th place)
- Head of Academies 2020-2021
- Head Coach A.O. Terpsithea B' Eskana Men (4th place)
- Assistant Coach A' Eskana Men (scouting-game analysis) G.S. Ilioupolis (Promotion to C' National League) 2022
- Head Coach G.S. Ilioupolis C' National League (2nd place) 2023-2024
Several Teams
Basketball player
09.2002 - 06.2021
Job overview
- Professional Basketball Player 2003-2018
- G.S. Ilioupolis, A.S.I. Argyroupoleos, A.O. Dafni Agiou Dimitriou, A.O. Ippokratis Kos, P.A.O. Koukaki
- 2003 Promotion to C' National League G.S. Ilioupolis
- 2009 Promotion to B' Eskana Men, A.S.I. Argyroupoleos
- 2011 Promotion to A' Eskana Men - B' Eskana Men Super Cup Winner
- 2013 Promotion to A' Eskana Men - B' Eskana Men Super Cup Winner
- 2016 Promotion to A' Eskana Men
Education
3rd Unified High School of IlioupolisAthens
High School Diploma
06.2003
IEK AKMIAthens
Diploma of sports from SPORTS COACH
06.2019
Skills
Team spirit
Leadership
Empathy
Network Protocols (TCP/IP, DNS, DHCP)
Operating Systems (Windows, Linux, macOS)
System Administration (User management, permissions, updates)
Certification
Google IT Support Professional Certificate
Interests
Travel, Crafts, Traditional Dances, Music (Guitar, Bass, Double Bass), Books, Tai Chi, Land Cultivation
Timeline
Operational Support Specialist | Help Desk | Voda
Vodafone
09.2025 - Current
Technical Support Residential Consumer Fixed L1 Tech Support
VODAFONE
12.2023 - 09.2025
Basketball Coach
Several Teams
09.2003 - 12.2024
Basketball player
Several Teams
09.2002 - 06.2021
3rd Unified High School of Ilioupolis
High School Diploma
IEK AKMI
Diploma of sports from SPORTS COACH