Georgios Zampetoglou
London
Summary
Compassionate and dedicated, with strong communication and problem-solving skills, bringing valuable experience from customer service and administrative roles. Proficient in building rapport and managing sensitive situations with empathy and professionalism. Ready to make positive difference in customer care role.
Overview
40
40
years of professional experience
Work History
Tech Care Specialist
AT&T
Brno, Czech Republic
05.2023 - 07.2024
- Company Overview: Tech Care Specialist position for US Fibre Network customers
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Position which demands excellent communication skills and ability to multitask and offer a final solution to a wide range of technical problems and customer account enquiries, to US Fibre Network customers (FTTN,FTTP, IPTV,VoIP)
- Tech Care Specialist position for US Fibre Network customers
- Maintained up-to-date industry knowledge through continuous professional development.
Care coordinator
Hartwig Care/ Self Employed
London
04.2016 - 02.2023
- Worked with a variety of clients in domiciliary and live-in care, including people needing complex specialised care, e.g
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Liaised with family members by providing regular updates on patient progress.
- Advocated on behalf of patients, protecting their rights and dignity.
- Maintained detailed records, ensuring accurate documentation.
- Duties included managing team meetings, coordinating teams in caring for complex and challenging cases, writing reports on financial budgets and organising and training care teams
- Implemented protocols to enhance team efficiency.
Computer Technician
Self Emplyed
01.2009 - 01.2016
- While continuing as a piano teacher, started working as a computer technician fixing hardware and software problems, developed an interest in IT and accessibility
- Optimised network functionality to ensure seamless online communications.
- Installed new hardware, improved system performance.
- Formulated customised IT solutions to meet specific customer needs.
- Performed regular upgrades to keep systems updated and in good working order.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
Piano Teacher
Self Emplyed
London
04.2000 - 03.2016
- Prepared students for various music exams, boosting their confidence and performance skills.
- Developed personalised lesson plans to engage each student's interest.
- Maintained excellent knowledge of the ABRSM syllabus, ensuring students were well-prepared for exams.
- Demonstrated advanced piano techniques to inspire and motivate students.
- Maintained own piano practice to effectively guide and develop others, regularly attending workshops to enhance expertise.
Head Sargent
Greek Army
01.1998 - 01.2000
- Completed 18 months of national service, promoted to the rank of Head Sargent, posted as commander of a camp with 30 soldiers, guarding and managing the operations of 30 storage warehouses with training and heavy combat artillery
- Received verbal and written appraisal for service after inspections
Classical Records Store
London
01.1994 - 01.1996
- Company Overview: Leading classical records store chain in London
- Leading classical records store chain in London
Radio Producer/Broadcaster
Municipal Radio of Thessaloniki
Thessaloniki
01.1991 - 01.1994
- Company Overview: The first state independent media network in Greece pioneering in Greek national media broadcast
- The first state independent media network in Greece pioneering in Greek national media broadcast
Family Business
01.1985 - 01.1994
- Company Overview: A company employing 15 staff, supplying drinks and beverages, to hotels, restaurants and bars in the Halkidiki area in the north of Greece
- A company employing 15 staff, supplying drinks and beverages, to hotels, restaurants and bars in the Halkidiki area in the north of Greece
Education
High School diploma - A Levels in Maths, Physics and Chemistry
Licentiate of the London College of Music - Piano performance
London College of Music
01.1990 - 1 1994
MMus - Music Performance
London College of Music
01.1990 - 1 1994
Diploma of the London College of Music - undefined
London College of Music
09.1994 - 1 1997
Comp TIA A+ Technician - IT
City and Islington College
09.2008 - 6 2009
Microsoft MCDST - IT
City and Islington College
09.2008 - 6 2009
Skills
- Problem-solving
- Active listening
- Outstanding customer service
- Complaint resolution
- Software installation and configuration
- Knowledge of operating systems
- Mobile device support
- Familiarity with crm software
Languages
English
Greek
Custom
- 01/01/88, 01/01/90, Studied piano privately & music theory whilst working full time in the family business.
- 01/01/90, 01/01/94, Department of the London College of Music, Thessaloniki. Subject studied - Piano performance. Leading to Licentiate of the London College of Music (LLCM) and a MMus Masters in Music Performance.
- 09/01/94, 01/01/97, Moved to London to study full time at London College of Music in Ealing leading to Diploma of the London College of Music (DipLCM).
- 09/01/08, 06/01/09, Studied IT in the City and Islington College in London. Qualifications Comp TIA A+ Technician and Microsoft MCDST.
Personal Information
- Date of birth: 03/06/70
- Nationality: GREEK
References
References available upon request.
Timeline
Tech Care Specialist
AT&T
05.2023 - 07.2024
Care coordinator
Hartwig Care/ Self Employed
04.2016 - 02.2023
Computer Technician
Self Emplyed
01.2009 - 01.2016
Comp TIA A+ Technician - IT
City and Islington College
09.2008 - 6 2009
Microsoft MCDST - IT
City and Islington College
09.2008 - 6 2009
Piano Teacher
Self Emplyed
04.2000 - 03.2016
Head Sargent
Greek Army
01.1998 - 01.2000
Diploma of the London College of Music - undefined
London College of Music
09.1994 - 1 1997
Classical Records Store
01.1994 - 01.1996
Radio Producer/Broadcaster
Municipal Radio of Thessaloniki
01.1991 - 01.1994
Licentiate of the London College of Music - Piano performance
London College of Music
01.1990 - 1 1994
MMus - Music Performance
London College of Music
01.1990 - 1 1994
Family Business
01.1985 - 01.1994
High School diploma - A Levels in Maths, Physics and Chemistry
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