Georgios Zorbas

Guest Relations Executive for Rhodes Holidays Villas, specializing in boutique hotels, villas, and apartments, managing over 700 properties in Rhodes and throughout the Dodecanese. In my role as the Executive Guest Relations Executive for the central area of Rhodes Island, I have a proven track record of delivering exceptional customer service. Highly skilled in enhancing guest experiences through effective communication, attentive listening, and proactive problem-solving. Adept at building rapport with guests to understand their individual needs and preferences, ensuring personalized service that exceeds expectations. Demonstrated ability to manage guest inquiries and concerns efficiently, fostering a welcoming and accommodating atmosphere. Committed to maintaining high standards of service and continuously improving guest satisfaction through feedback and innovation.

Operations and Guest Relations Executive for Mascot Boutique Hotels, overseeing five distinctive properties, each featuring 8 to 10 rooms, located in the vibrant center of Rhodes and the enchanting medieval town. In this capacity, I effectively manage daily operations while ensuring an exceptional guest experience. My strengths lie in fostering strong relationships with guests, actively addressing their needs, and providing personalized service tailored to individual preferences. I excel at resolving inquiries and concerns promptly, creating a welcoming atmosphere that encourages guest loyalty. Passionate about upholding high service standards, I continuously seek opportunities for improvement and innovation in guest satisfaction.

As an Operations Agent at TUI, I supported strategic planning initiatives by providing insights on operational considerations such as staffing levels and resource allocation. I implemented cost-saving measures by analyzing expenses, negotiating vendor contracts, and identifying inefficiencies in daily operations. One of my key skills in this role was the ability to solve problems on the spot, ensuring swift resolutions to guest issues. My focus on enhancing customer satisfaction involved promptly addressing concerns, maintaining clear communication, and following up with guests. I also ensured compliance with industry regulations by conducting regular audits and implementing necessary corrective actions.