Constantine Fragkoulis
Windmühlstraße 14, Frankfurt Am Main
Summary
Analytical Reservations Manager with expertise in oversight of call center operations, special and last minute requests and service recovery. Adept in creating rate plans to boost occupancy. Methodical with excellent problem-solving skills. Offering many years of experience in the industry, currently looking for an interesting new project to utilize my computer skills.
Overview
11
11
years of professional experience
Work History
Reservations Manager
Steigenberger Frankfurter Hof
09.2019 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Generated and reported performance metrics to management to inform decision-making.
Back Office Assistant
Sofitel Frankfurt Opera
09.2016 - 08.2019
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support with accurate document preparation and data entry.
- Analyzed and reported on operational data to identify trends and issues.
Front Office Manager
NIKO Seaside Resort
03.2012 - 09.2016
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Master of Arts - Business Management
Deree College
Athens08.2013
Skills
- Upselling Proficiency
- Complex Problem-Solving
- Reservation Software
- Time Management
- Database Systems
- Research and Analysis
- Data Input Software
Languages
German, Greek
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Reservations Manager
Steigenberger Frankfurter Hof
09.2019 - Current
Back Office Assistant
Sofitel Frankfurt Opera
09.2016 - 08.2019
Front Office Manager
NIKO Seaside Resort
03.2012 - 09.2016
Master of Arts - Business Management
Deree College
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