Giannis Chatziris
Athens
Summary
Friendly and professional hotel receptionist with over 3 years of experience in the hospitality industry. Expert in managing front desk operations, including check-ins and check-outs, handling guest inquiries, and providing exceptional customer service. Skilled in resolving issues promptly and maintaining a welcoming atmosphere for all guests. Proficient in hotel management software and able to multitask effectively in a fast-paced environment. Committed to enhancing guest experiences and ensuring a smooth and enjoyable stay for all visitors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Shift Leader
Alegria Beach Resort
04.2024 - 11.2024
- Oversaw VIP arrivals, coordinating personalized amenities and concierge services tailored specifically for each individual client''s needs.
- Streamlined check-in and check-out processes for improved efficiency and shorter wait times.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
Night Auditor
Alegria Beach Resort
04.2023 - 11.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Office Receptionist
Alegria Beach Resort
05.2022 - 11.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Public Tenders Administrative Trainee
Kyriakides-Cylinder S.M.P.C
08.2021 - 01.2022
- Streamlined office processes by implementing efficient filing systems and organizing digital databases.
- Streamlined tender submission process by implementing efficient document management systems.
- Ensured compliance with all relevant industry regulations, minimizing risk and potential liability for the organization.
- Audited and corrected billing and posting documents for accuracy.
- Leveraged expert knowledge of procurement processes to create persuasive responses to evaluation criteria questions.
Content Editor
Inagros P.C
07.2019 - 01.2022
- Implemented feedback from readers and stakeholders, continuously refining content strategies to better serve audience needs.
- Maintained brand consistency by adhering to established style guides and editorial standards.
- Ensured timely publication of digital content by managing editorial calendars and coordinating with team members.
- Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.
- Conducted thorough research to provide accurate and informative articles on a variety of subjects.
Administrative Assistant
Hellenic Air Force
09.2017 - 09.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Science - Turkish And Middle East Studies
University Of Athens
Athens03.2025
High School Diploma -
Sotirchopoulou College
Patra06.2014
Skills
- Staff Training and Development
- Cash handling expertise
- Complaint Handling
- Policy Enforcement
- Property Management Systems
- Concierge services
- Customer Service
- Maintaining confidentiality
- Filing
- Interpersonal Relations
- Problem-Solving
- Time Management
Certification
- Organization and Management of Hotel and Tourism Units License - February 2024
- ECDL - September 2021
Languages
Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Turkish
Intermediate
B1
Timeline
Front Office Shift Leader
Alegria Beach Resort
04.2024 - 11.2024
Night Auditor
Alegria Beach Resort
04.2023 - 11.2023
Front Office Receptionist
Alegria Beach Resort
05.2022 - 11.2022
Public Tenders Administrative Trainee
Kyriakides-Cylinder S.M.P.C
08.2021 - 01.2022
Content Editor
Inagros P.C
07.2019 - 01.2022
Administrative Assistant
Hellenic Air Force
09.2017 - 09.2018
- Organization and Management of Hotel and Tourism Units License - February 2024
- ECDL - September 2021
Bachelor of Science - Turkish And Middle East Studies
University Of Athens
High School Diploma -
Sotirchopoulou College
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