Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Giannis Chatziris

Giannis Chatziris

Athens

Summary

Friendly and professional hotel receptionist with over 3 years of experience in the hospitality industry. Expert in managing front desk operations, including check-ins and check-outs, handling guest inquiries, and providing exceptional customer service. Skilled in resolving issues promptly and maintaining a welcoming atmosphere for all guests. Proficient in hotel management software and able to multitask effectively in a fast-paced environment. Committed to enhancing guest experiences and ensuring a smooth and enjoyable stay for all visitors.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Shift Leader

Alegria Beach Resort
04.2024 - 11.2024
  • Oversaw VIP arrivals, coordinating personalized amenities and concierge services tailored specifically for each individual client''s needs.
  • Streamlined check-in and check-out processes for improved efficiency and shorter wait times.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Night Auditor

Alegria Beach Resort
04.2023 - 11.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Front Office Receptionist

Alegria Beach Resort
05.2022 - 11.2022
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

Public Tenders Administrative Trainee

Kyriakides-Cylinder S.M.P.C
08.2021 - 01.2022
  • Streamlined office processes by implementing efficient filing systems and organizing digital databases.
  • Streamlined tender submission process by implementing efficient document management systems.
  • Ensured compliance with all relevant industry regulations, minimizing risk and potential liability for the organization.
  • Audited and corrected billing and posting documents for accuracy.
  • Leveraged expert knowledge of procurement processes to create persuasive responses to evaluation criteria questions.

Content Editor

Inagros P.C
07.2019 - 01.2022
  • Implemented feedback from readers and stakeholders, continuously refining content strategies to better serve audience needs.
  • Maintained brand consistency by adhering to established style guides and editorial standards.
  • Ensured timely publication of digital content by managing editorial calendars and coordinating with team members.
  • Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.
  • Conducted thorough research to provide accurate and informative articles on a variety of subjects.

Administrative Assistant

Hellenic Air Force
09.2017 - 09.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Bachelor of Science - Turkish And Middle East Studies

University Of Athens
Athens
03.2025

High School Diploma -

Sotirchopoulou College
Patra
06.2014

Skills

  • Staff Training and Development
  • Cash handling expertise
  • Complaint Handling
  • Policy Enforcement
  • Property Management Systems
  • Concierge services
  • Customer Service
  • Maintaining confidentiality
  • Filing
  • Interpersonal Relations
  • Problem-Solving
  • Time Management

Certification

  • Organization and Management of Hotel and Tourism Units License - February 2024
  • ECDL - September 2021

Languages

Greek
Native language
English
Proficient
C2
French
Upper intermediate
B2
Turkish
Intermediate
B1

Timeline

Front Office Shift Leader

Alegria Beach Resort
04.2024 - 11.2024

Night Auditor

Alegria Beach Resort
04.2023 - 11.2023

Front Office Receptionist

Alegria Beach Resort
05.2022 - 11.2022

Public Tenders Administrative Trainee

Kyriakides-Cylinder S.M.P.C
08.2021 - 01.2022

Content Editor

Inagros P.C
07.2019 - 01.2022

Administrative Assistant

Hellenic Air Force
09.2017 - 09.2018

Bachelor of Science - Turkish And Middle East Studies

University Of Athens

High School Diploma -

Sotirchopoulou College

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Giannis Chatziris