IOANNIS DEMOURTZIDIS
THESSALONIKI
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [Number] years of management performance. Can lead any team and get in touch with every type of person.
Overview
14
14
years of professional experience
Work History
Area Manager
SAVVIKOS
08.2017 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Supervised [Number] location managers and managed [Number] [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Project Manager
INTELLIGENT ENTERTAINMENT
08.2015 - 08.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Store Manager
SAVVIKOS
12.2010 - 08.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Food and Beverage Waiter
SAVVIKOS
08.2010 - 12.2010
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Balanced cash registers at the end of shifts, verifying accuracy for daily financial reports.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Managed reservations effectively using reservation software tools while accommodating walk-in guests when possible.
- Assisted in training new waitstaff, sharing industry knowledge and best practices to improve overall team performance.
- Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
- Contributed to the restaurant''s profitability by upselling menu items and making personalized recommendations based on guest preferences.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
SECOND HIGH SCHOOL OF OREOKASTRO
Thessaloniki, Greece08.2008
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Staff Training and Development
- Controlling costs
- Process Improvement
- Customer Relationship Management
- Talent review
- Facility Inspections
- Recruitment and hiring
- Customer Service
Languages
Greek, Russian
Native language
English
Upper intermediate
B2
Turkish
Elementary
A2
Timeline
Area Manager
SAVVIKOS
08.2017 - Current
Project Manager
INTELLIGENT ENTERTAINMENT
08.2015 - 08.2017
Store Manager
SAVVIKOS
12.2010 - 08.2015
Food and Beverage Waiter
SAVVIKOS
08.2010 - 12.2010
High School Diploma -
SECOND HIGH SCHOOL OF OREOKASTRO
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