IOANNIS DEMOURTZIDIS
THESSALONIKI
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [Number] years of management performance. Can lead any team and get in touch with every type of person.
Overview
14
14
years of professional experience
Work History
Area Manager
SAVVIKOS
Thessaloniki, Greece
08.2017 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Supervised [Number] location managers and managed [Number] [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Project Manager
INTELLIGENT ENTERTAINMENT
Thessaloniki, Greece
08.2015 - 08.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Store Manager
SAVVIKOS
Thessaloniki, Greece
12.2010 - 08.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Food and Beverage Waiter
SAVVIKOS
Thessaloniki, Greece
08.2010 - 12.2010
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Balanced cash registers at the end of shifts, verifying accuracy for daily financial reports.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Managed reservations effectively using reservation software tools while accommodating walk-in guests when possible.
- Assisted in training new waitstaff, sharing industry knowledge and best practices to improve overall team performance.
- Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
- Contributed to the restaurant''s profitability by upselling menu items and making personalized recommendations based on guest preferences.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
SECOND HIGH SCHOOL OF OREOKASTRO
Thessaloniki, Greece08.2008
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Staff Training and Development
- Controlling costs
- Process Improvement
- Customer Relationship Management
- Talent review
- Facility Inspections
- Recruitment and hiring
- Customer Service
Languages
Greek, Russian
Native language
English
Upper intermediate
B2
Turkish
Elementary
A2
Timeline
Area Manager
SAVVIKOS
08.2017 - Current
Project Manager
INTELLIGENT ENTERTAINMENT
08.2015 - 08.2017
Store Manager
SAVVIKOS
12.2010 - 08.2015
Food and Beverage Waiter
SAVVIKOS
08.2010 - 12.2010
High School Diploma -
SECOND HIGH SCHOOL OF OREOKASTRO